Customer Service Assistant
Resume:
TARA VANETTA BLAKELY
**** ******** ******, ***. *** Charlotte, NC 28227
OBJECTIVE: To acquire a position with a reputable company that promotes
growth and stability.
EDUCATION: Central Piedmont Community College, Charlotte, NC - Received
AAS Degree in Correctional and Juvenile Services - March
1994 - GPA - 3.7.
WORK EXPERIENCE:
01/08 - 04/09 Charlotte-Mecklenburg Schools, Auxiliary Services
Department, Charlotte, NC.
Administrative Secretary - Duties included general clerical duties
answering incoming calls; providing quality customer
service and entering information into the computer by
scheduling appointments; maintaining calendars of
department's activities and meeting; responding to
complaints with customers and work order requests from
various schools by the routing of general information;
opening and sorting mail and rotated with other secretaries
in answering the switchboard.
08/07 - 01/08 Charlotte-Mecklenburg Schools, Human Resources Department,
Charlotte, NC.
Secretary - Duties consisted of taking employment applications,
answering phones; copying, faxing and entering information
into the computer; rotated with secretaries in answering
the switchboard.
08/05 - 06/06 Charlotte-Mecklenburg Schools, Briarwood Elementary
School, Charlotte, NC.
Media Assistant - Duties consisted of assisting the Media Specialist
with the planning, organizing and implementing of classroom
programs and activities; helping to maintain effective
classroom behavior; checking books in and out for students;
and shelving and printing students overdue notices from the
Horizon System.
12/04 - 03/05 Charlotte-Mecklenburg Schools, Substitutes Department,
Charlotte, NC.
Secretary - Duties consists of performing general clerical duties
including filing, scheduling appointments and receiving and
disseminating mail; preparing, proofreading and editing a
wide variety of computerized letters, memos and statistical
reports; rotated with other secretaries in answering the
switchboard.
02/01 - 10/04 Allied Interstate (First Contact, Inc.) - Charlotte,
NC.
Customer Service Consultant - Duties consisted of answering incoming
calls, accepting and arranging payments and accurately
maintaining records of all accounts.
06/97 - 05/99 PNC Bank, Bankcard Program Services - Charlotte, NC.
Customer Service Consultant - Duties consist of answering incoming
calls, providing quality customer service and interacting
with customers, opening and discussing accounts and
handling customer's inquiries.
01/96 - 12/96 Charlotte-Mecklenburg Schools - Hidden Valley Elementary
School, Charlotte, NC.
Instructional Assistant - Duties consisted of assisting the classroom
teacher with the planning, organizing, and implementing of
classroom programs, activities and helping teacher maintain
effective classroom behavior.
03/91 - 12/95 FCP Dry Cleaning - 207 South Church Street, Charlotte, NC.
Assistant Manager - Duties included but not limited to, checking and
ticketing clothes; maintaining daily records; filing,
customer service; opening and closing cash register, and
answering phone.
REFERENCES: Furnished upon request.
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