Quality Assurance Administrative Assistant

Jeanne J. Boxer

**** ******** ****

East Lansing, MI 48823

517-***-****

abkqe9@r.postjobfree.com

Objective

To utilize my office skills, experiences, and background to obtain a

position as an Administrative Assistant.

Education

Michigan State University - James Madison College

Bachelor of Arts: Social Relations/American Political Affairs, May 1993

Cognate: Criminal Justice and Gender Studies

Thomas M. Cooley Law School (May,1995-June, 1996)

Completed 1st Year: Contracts, Property, Criminal Law, Civil Procedure,

Research and Writing, and Torts,

Skills And Abilities:

. Excel in qualitative analysis of systemic operational procedures and

functions from a technical and business perspective.

. Monitor compliance with policies and a self-starting problem-solver.

. Experienced in Microsoft Office and data processing.

. Handle trouble-shooting with network issues, fax machines, multi-line

phone and voice mail systems, and various technical office equipment

problems.

Professional Work Experience:

Temporary Model Office Analyst

Jackson National Life September 2008 -

April 2010

. Worked on a large-scale mainframe conversion project converting data

from one system to function on another: Vantage to Cybertek system.

. Create data sheets and run automated testing tool: HP Mercury Quick

Test Pro

. Create and execute business required documents and test plans designed

to evaluate and analyze specific functions within the software systems

used to issue variable/fixed annuities and a variety of life

insurance.

. Coordinate work activities within a programming project team.

. Evaluate the results of overall operations by tracking production

issues and providing technical solutions and recommendations.

. Analyze, assess, and problem-solve defects found on the Gain/Loss

database system and Cybetek system to work in conjunction with

developers.

Quality Assurance Software Test Specialist

Siboney Learning Group, Lansing MI May 2001 -

May 2008

. Tested educational software and online products for stability,

functionality, and user friendliness.

. Developed and implemented quality assurance standards, processes, and

controls.

. Worked with a computer database system to track software defects and

improve accountability.

. Evaluated of production capabilities and recommendations for

improvements.

. Reviewed, proofread, and assessed K-12 educational software curriculum

and product documentation for clarity, accuracy, appropriateness and

flow.

. Installation of various software products on multiple platforms both

Mac and Windows OS, with variation of builds (i.e., standalone,

hybrid, server/network, and local).

Quality Assurance Software Tester/ Help Desk Support

The Denali Project, L.L.C., Lansing, MI January

1999- May 2001

. Answered, assessed, and supported clients with technical support

calls.

. Developed and inspected quality of educational software.

. Train and demonstrate software products to teachers and students

throughout Michigan's schools.

Branch Administrator

Compuware Corporation, Atlanta, GA July 1996 - September

1998

. Prepared and processed sales contracts for a fast growing sales staff

of 50 plus.

. Reviewed and polished PowerPoint presentations and proofread

documents.

. Coordinated, prepared, and assisted with seminars, workshops, and

client appreciation events.

. Operated multi-line phone and voice mail systems.

Adolescent Health Peer Educator August 1993

-April 1994

Ingham County Health Department, Lansing, MI

. Prepared and conducted presentations and led workshops on topics such

as: conflict resolution, multi-cultural awareness, and decision-making

to young adolescents and adults at centers or schools.

. Promoted healthy lifestyle decision-making to adolescents to encourage

a more cognitive approach to life.

. Attended and presented a workshop at the National Organization On

Adolescent Pregnancy Parenting and Prevention (NOAPP) in Washington

D.C., December 1993.

Victim-Witness Program, Victim Advocate (Internship)

Muskegon County Prosecutor Office, Muskegon, MI

September - December 1992

. Provided In-person crisis intervention for victims and witnesses

(counseling and support).

. Explained Victim's Rights and the Criminal Court procedure to clients

and the public.

. Reviewed and processed legal documents, criminal records, and reports

into a database system.

. Acted as liaison between Prosecutors and victims/witnesses during

trial preparation and procedures.

REFERENCES AVAILABLE UPON REQUEST

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