Customer Service Manager

Lynn S. Fox

Experience *** Maple Hill Road, Lebanon, Tennessee 37087

Phone: 615-***-****

Email: *********@*****.***

**** ** ******* ******** ********** Inc.,

Nashville, TN 37204

May 2009 to Present - Credit Manager

Fully responsible for management of the credit/accounts receivable

functions including:

. Management of the billing and cash application processes. (2 direct

reports), Manage and resolve issues surrounding account payments, credits

and charge-backs and facilitate customer payments for past due accounts,

assign and release "Hold" orders as appropriate. (AR portfolio of

approximately 45+ million, 300+ accounts, including major automakers GM,

Honda, Toyota, Nissan, Ford, etc).

. Review, identify and manage customer account issues with Customer Service

Manager, Controller, Sales Management and other members of Senior

Management to determine appropriate actions.

. Research and interpret credit bureau reports and trade credit reference

reports, prepare credit application packages for submission to credit

approval committee.

. Ensure accuracy of the customer ledger. Research and prepare scheduled

and special reports for management as required.

1989 to 2008 HL Operating Corp, dba

Hartmann, Lebanon, Tennessee

September 2007 to October 2008 - Accounting Manager

. Manage all aspects of General Accounting, and Accounts Payable. Initiate

and manage month-end and quarter-end financial reporting for company,

corporate and retail location bank reconciliations, and financial analysis

required for general ledger reconciliation to balance sheet and income

statement reports. Monitor daily transactions of treasury management

services and issue corresponding journal entries. Serve as liaison

manager for financial audits by bank and independent auditing firms.

Approve, set up, and manage pricing files for Sales Administration

function, as well as set up and management of customer master file

process.

September 2006 to September 2007 - Manager, Customer Financial Credit

Services

. Added management of customer service to credit management function.

Manage and monitor 6 customer service representatives and 2 credit

personnel. Manage call center operations including managerial decision-

making assistance to Sales, Distribution and Repair in order to maximize

selling and shipment operations.

February 2001 to Sept 2006 - Credit Manager

. Responsible for budget preparation, tracking of departmental expenses, as

well as full responsibility of A/R - Credit function. Report directly to

CFO and daily interaction with Senior Management Team to assist in

management decisions. Manage AR portfolio of approximately $20+ million.

December 1997 to February 2001 - Customer Financial Credit Services

Operations Specialist

. Manage Customer Financial Credit Services department and specific

customer's A/R (350+ accounts including national department stores such as

Bloomingdale's, Macy's, Nordstorm's, Neiman Marcus, etc. as well as

government accounts). Maintain a daily close working relationship with the

Sales / Marketing departments and members of the Senior Management Team.

. Identify and initiate contact with customers to expedite payments of past

due amounts and disputed amounts. Respond to customer questions regarding

status of accounts and provide requested information as required for

payment and resolution.

. Review and make credit worthy decisions regarding new accounts

. Manage and maintain A/R Reporting Function: Analyze, calculate and report

A/R and deduction statistics. (i.e., calculate DSO, bad debt reserve

adequacy)

. Manage lockbox payment applications performed by Cash Application Clerk

to assure proper application. Analyze A/R reports and contact customers by

phone or written correspondence to identify and resolve past due and

disputed amounts.

. May 1990 to Dec 1997 - Financial Accounting Assistant

. Directly assisted VP Finance and Executive Team including administrative

support, meeting and travel preparations. Finance department

responsibilities included preparing corporate and retail location bank

reconciliations, monthly reporting package and presentation materials,

auditing personnel expense reports and journal entries.

September 1989 to May 1990 - Secretary to Vice President of

Information Systems

Provided administrative support to Vice President, I/S and his

staff. Reviewed and evaluated new software for company

selection. Assisted support analyst with PC training for

employees.

Education Lebanon High School, Lebanon, Tennessee

Cumberland University, Lebanon, Tennessee

Business Administration

Nominated for Freshman Writing Award

University Of Phoenix

2006 Graduate BS, Business Administration (GPA 3.4)

Operating Systems Experience: JD Edwards (AR, General Accounting,

AP, Sales Order Processing), AS400, AR2000, IREN (Ross

Enterprise) Crystal Reporting, Intermediate user of MS Office

Applications including MS Word, Excel, and PowerPoint.

Organizati National Association of Credit Managers (NACM)

ons Local Chapter (Nashville) Board of Directors

National Industry Credit Group Chair

National Bankruptcy Creditors Committee Chair

Recipient of Outstanding Leadership Award, 2004

Cooley Godward Kronish LLP 2005 Credit Manager of the Year

Wilson County Promotions (Wilson County Fair)

Board of Directors

Finance, Gates, Community Events Committee Member

NOTE: Experience prior to Hartmann includes banking and customer service

(cash services, consumer loans and mortgage loans) as well as hospital cash

and third party billing.

References

Will Boddie, Former CFO, HL Operating Corp, dba Hartmann, Derby Downs,

Lebanon, TN 37087, Phone, 615-***-****

Jeffrey Brenner, Director, Corporate Gift, Steuben Glass, 914 Nicholson

Street, Houston, TX 77008, Phone 713-***-****. Email: ********@*******.***

********@*******.*** ********@*******.***

Dave Herman, President, BDI Becker Designed Inc, 14954 Bogle Drive,

Chantilly, Virginia, 20151 Phone, 703-***-****. Former President/CEO of HL

Operating Corp dba Hartmann. Email: *********@***.***

Kerry Walsh Skelly, Global Managing Director, Southern Comfort at Brown-

Forman, 850 Dixie Highway, Louisville, KY 40210, Phone, 502-***-****

Jim Furbush, Director of Sales, Better Business Bureau, 1114 Tomahawk

Trace, Murfreesboro, TN 37129. Phone, 615-***-****

Ken Hinman, Vice President, Sales and Marketing, Jamison Bedding Inc., 5301

Virginia Way, Suite 100, Brentwood, TN 37204, Phone, 615-***-****

Rick MacLean, CFO Jamison Bedding Inc., 5301 Virginia Way, Suite 100,

Brentwood, TN 37024, Phone, 615-***-****

Recommendations

"Lynn had an incredible relationship with our customers and insured that

the customer was always taken care of. She managed her business with great

financial integrity and was a great communicator to the field sales

organization. I would highly recommend Lynn for a position in a company

that needs a team player and a highly motivated person." December 31, 2008

Ken Hinman, Vice President of Sales and Marketing, Hartmann Luggage

anaged Lynn indirectly at Hartmann

"Lynn has been a pleasure to work with over the past six years. During that

time, she held three positions of increased responsibility, Credit Manager,

Customer Service Manager, and Accounting Manager. Each department she

managed improved during her tenure. Lynn has been a very reliable and

trustworthy team player with the ability to get the job done. Lynn will be

a great asset where ever she goes or whatever position she chooses."

December 11, 2008

Will Boddie, Chief Financial Officer, Hartmann

managed Lynn at Hartmann

Lynn possesses one of the highest levels of integrity and professionalism;

which is evident in the detail oriented direction she takes in daily tasks.

Never known to allow any project to fail, her follow thru goes to the very

end and then some. Flexible, understanding and an extremely thoughtful

listener - attributes that are critical in her area of expertise." December

22, 2008

Jeffrey Brenner, Director, Sales and New Business Development,

Hartmann Luggage

worked with Lynn at HL Operating Corp

"Lynn is an excellent manager and I have the pleasure to recommend her for

any assignment. Lynn brings excellent skills and experiences to the job.

She sets high standards for herself and achieves her goals. Lynn's work in

credit management and finance was noteworthy at Hartmann because she

balanced the interests of the company and those of the customer resulting

in solid collection ratio's and great customer relations. Top notch person

and professional. Fun to work with; she never lets you down." December 27,

2008

Rick MacLean, Chief Financial Officer-Hartmann Luggage, Brown-Forman

Corp

managed Lynn at Hartmann, Inc.

"I had the pleasure of working with Lynn for over 7 years as the President

of Hartmann. Lynn was a key member of the management team who handled many

areas of the Company with professionalism and a can do attitude. Lynn's

greatest strengths involved her work in the Credit Accounts Receivable area

as well as with Customer Service. Lynn had a very positive attitude in

working with our Customers, Clients, and Co-Workers; always keeping what

was best for the Hartmann Brand front and center in her decision making

process along with the highest levels of integrity and honesty." March 7,

2009

Dave Herman, Chief Executive Officer & President, Hartmann

managed Lynn indirectly at Hartmann

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