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Customer Service Insurance

Location:
Fort Bragg, NC, 28307
Posted:
September 24, 2010

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Resume:

Jennifer Van Auken

*** ********* **

Fort Bragg, NC 28307

(P) 570-***-****

Objective

To obtain a position that will provide me an opportunity to apply my

skills, abilities and work ethics while expanding my knowledge in finance

and accounting.

Education

M.S. in Personal Financial Planning

Kansas State University, Manhattan, KS ? Anticipated Completion, 2012

Bachelor of Science in Finance

Upper Iowa University, Fayette, IA ? 2008

Summa cum Laude

Professional Experience

Picerne Military Housing

Property Management - Staff Accountant - Fort Riley, KS ? 9/2008 - 07/2010

. Responsible for all Property Management Accounting to include the program

office and all 7 neighborhoods at the Fort Riley installation.

. Processed over 12,000 invoices a year

. Coordinated the communication between Accounting and the Community

Management Director, the Deputy Community Management Director,

Neighborhood Managers and Assistant Neighborhood Managers.

. Prepared, analyzed and distributed the Monthly Operating Statement (MOS).

. Assisted with audit preparation and compliance.

. Assisted in populating data for reports such as the Dashboard,

Installation Highlights and PAM.

. Completed the following reports on a monthly basis; Delinquency,

Construction in Progress Roll Forward and Reconciliation, Construction

Lead Schedules, MOS Vacancy, Installation Highlights and Variance

Explanations.

. Balanced the following accounts monthly; intercompany, accrued other,

prepaid insurance.

. Reconciled the Construction bank account each month.

. Prepared and distributed the Accounting Deliverables Calendar on a

monthly basis.

. Completed 6 check runs a month; 2 vendor payment check runs as well as a

weekly check run for employee reimbursements.

. Instructed the Contract/Insurance Accounting Administration on OCIP/DB

questions.

. Provided assistance with the training efforts of counterparts.

. Supported the Business Process Software Analyst with accounting related

Yardi training.

. Provided aid in establishing procedures and processes as they related to

installation accounting operations.

. Acted as direct backup for the Tenant Ledger Accountant and the

Construction Accountant.

Contract & Insurance Accounting Administrator - Fort Riley, KS ? 4/2008 -

9/2008

. Enrolled all new subcontractors and sub tiers into the Owner Controlled

Insurance Program (OCIP) and maintained OCIP enrollment on all existing

subcontractors and sub tiers as work orders were issued.

. Conducted a bi-monthly paperwork class for all new subcontractors to

inform and ensure proper payroll reporting requirements.

. Collected and maintained weekly certified payroll from all subcontractors

and sub tiers to ensure the Davis-Bacon payroll requirements were being

adhered to.

. Collected, reviewed and maintained CIP monthly payrolls from all

subcontractors and sub tiers.

. Worked one-on-one with MRM for OCIP true up and completed timberline

entries to adjust for the true insurance cost at the conclusion of work

orders.

. Ensured that all subcontractors and sub tiers offsite insurance policies

were accurate and up-to-date at all times.

. Developed an in-house training binder for the Contract & Insurance

Accounting Administrator position.

. Helped maintain all subcontractor Master Folders.

. Handled all Home Depot invoices and payable entries.

. Acted as the back-up point of contact for the Property Management Staff

Accountant.

. Assisted the Construction Account with entering G703 and supplier

invoices into Timberline.

INTRUST Bank

Personal Banker-New Accounts - Junction City, KS ? 9/2006 - 4/2008

. Assisted Branch Manager with maintaining day-to-day operations.

. Helped to meet customer needs while selling deposit accounts and other

related services.

. Retained and built customer relationships through referrals.

. Assessed customers' needs, assisted customers with inquiries, and

provided requested information.

. Completed weekly and monthly audits.

. Prepared and verified cash shipments and deliveries.

. When needed, helped process a variety of paying and receiving

transactions, issued official checks, purchased and sold foreign currency,

and completed cash advances.

. Balanced teller drawers daily and assisted in balancing the vault and

coin machine.

Pioneer Services

Customer Service Consultant - Junction City, KS ? 1/2006 - 9/2006

. Taught appropriate financial fitness concepts.

. Worked one-on-one with service members to discuss products and services

to meet their needs.

. Completed loan documentation.

. Submitted loan documents to underwriters and work the underwriters on the

approval or denial of loan applications.

. Completed loan closings.

. Helped generate business through follow-up sales calls to promote

products and services.

. Reviewed credit reports and assisted in the credit-repair process.

First Citizens Bank & Trust

Teller II - Fayetteville, NC ? 11/2004 - 12/2005

. Completed a variety of banking services such as processing checking and

savings transactions, loan transactions, cashing checks, selling money

orders, certified checks, and travelers' checks.

. Cross sold services; Merchant, Wealth Management, and Mortgage Referrals.

. Successfully balanced teller drawer nightly and verified cash totals.

. Helped to facilitate training of new teller staff.

. Completed internal classes on the Community Reinvestments Act, the Bank

Secrecy Act and Regulation CC.

Accomplishments

. Received a Star Award for going above and beyond and working to ensure

that all invoices and purchase orders were accurately posted in the 2009

fiscal year; Picerne Military Housing, January 2010

. Cross trained in all 7 Picerne Military Housing, Ft. Riley Neighborhoods;

Picerne Military Housing 2009

. Developed an in-house training binder for the Picerne Military Housing

OCIP/BD Position which was then used to develop a companywide training

binder; Picerne Military Housing 2008

. Structured invoice flow and approval procedures to align with SOPs;

Picerne Military Housing 2008

Certifications

. Certified Credit Report Reviewer; The Institute of Consumer Financial

Education, March 2006

. Certified Identity Theft Prevention Specialist; The Institute of Consumer

Financial Education, March 2006

Professional Development

. Management & Leadership Skills for First-Time Supervisors/Mangers;

Rockhurst University, April 2010

. Microsoft Excel; Rockhurst University, March 2010

. Accrual Accounting Procedures - FIN0122; Skillsoft, December 2009

. How to Communicate with Tact and Professionalism; Career Track, September

2009

. Prevailing Wage Law; Lorman Education Services, October 2008

. Break the Debt Cycle; Park University, February 2006

Software Skills

. Yardi

. Timberline

. Microsoft Office Suite

References

. Available upon request



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