Customer Service Process Improvement

Debbie Davis

*** ***** ***** ***** (***) ***-

**71(cell)

Guyton, GA 31312

*****@******.***

Support Professional Profile

. Over 2 year's successful experience in daily Executive Support with

problem-solving, researching, planning, and prioritizing, focusing on

excellent customer service.

. Have solid computer hardware, and software knowledge skills including

Global technologies communication methods.

. Managed office supplies inventories and new employee's set-up of

workstations, and resources acquisition for over 160 people.

. Self-starter, that executes high work standards, with a eye for

detail, organization, and process improvement.

. Ability to adapt to various situations, with little, to no notice,

without losing track of goals.

Relevant Experience

Executive Support/Administrative

Soul support to four Directors, duties included, but was not limited to,

responsible for calendars, daily schedules, messages, mail, travel

arrangements, and travel expenses. Researched, and arranged off site

functions for 4-164 employees. Director appointed me Chairman of Activity,

Recreation, & Moral Committee, with a budget, which I came in below the

goal at year end. ARM group consisted of eight people, which I managed.

Created, and implemented a group calendar in a shared environment for

recording absences for entire team use.

Hardware/Software

Experienced with multiple lines of incoming phone calls,10-key,

Copy/Scanning Machine, Polycon, binding machine, transcription machines.

Some of the software experience includes Microsoft Office, Lotus Notes,

GCIC, and World Travel Database. I set up work stations for new employees,

to include desk PC, desk phones, and cell phones. Prepared reports to

include charts and graphs for tracking and inventory purposes. Put together

power point presentations for project reviews.

Customer Service

Negotiated with over 170 outside vendors for fair pricing, and fast

delivery of product to ensure timely delivery. Conducted phone

consultations to get best candidates in-house for prospective employment.

Scheduled interviews, and prepared all new employees hiring paperwork. Set

up visitors security passes, hotel, and car reservations, created a packet

with maps and choices for food, entertainment activities. Scheduled

conference rooms, arranged tele-com's.

Accomplishments

. Prepared, implemented work flow process to enhance the accuracy of

receiving goods in

. Organized, implemented off-site functions for employees, and

management, from 7 - 170.

. Researched, and created presentation for Archive Recovery Project,

which was approved by a Board of Directors

. Identified, created, and implemented a Web Portal to enhance team

collaboration

Employment History

Midcoast Aviation, Document Control Savannah, GA 1/09 - 8/10

(company closed)

JCB, Material Planner Savannah, GA 4/07 - 11/08

(reduction of work force)

Target, Human Resource Technician Port Wentworth GA 12/06 - 2/07

Gulfstream/CSC, Admin.Assistant III-II Savannah, GA 4/01 - 12/06

The Landings Association-Secretary Savannah, GA 10/99 -

3/01

EDUCATION

ST. Leo University, Savannah, GA AA Business June 2005

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