Customer Service Real Estate

Sharon Wallace

***** ******** **

Belton, MO **012

816-***-****

abkq7u@r.postjobfree.com

Summary

Reliable, results oriented, highly motivated Home Mortgage Processor with over seven years of

experience. Maintain a thorough understanding of credit and an ability to analyze complex

financial documents. Possess an excellent eye for detail while exhibiting the ability to remain

organized. Exhibit an unparalleled work ethic with very little supervision. Demonstrate the

ability to multi-task and thrive in a fast-paced team environment.

Experience

HomeServices Lending LLC dba Plaza Mortgage Services July 2003 – September 2010

Home Mortgage Associate

Responsibilities:

Provided sales support to three, high producing mortgage loan officers. Established trust and

maintained relationships with borrowers, title companies, appraisers, underwriters, surveyors and

colleagues to ensure the smooth process and closing of each mortgage transaction.

• Maintained a high level of customer service by being proactive in communication with

customers, loan officers, realtors, underwriters, management and internal departments.

• Reviewed residential loan application file to verify the application data was complete to

include loan type, amount of mortgage, borrower assets, liabilities and length of

employment to meet established company, industry and secondary market standards.

• Analyzed new loans and reviewed conditions based on the criteria required for the

submitted product type while meeting established productivity and turn around goals.

• Demonstrated a strong commitment to closing loans by remaining focused and organized

while exhibiting strong time-management skills.

• Adhered to federal, state, company and industry regulations.

2 / Sharon Wallace

Skills:

• Extensive knowledge of FHA, VA, Conventional and Rural Development guidelines.

• Ability to review, analyze and resolve appraisal issues. Familiar with Uniform Standards

of Professional Appraisal Practices.

• Proficient with Regulations B, C, Z, RESPA, Fair Housing Act and Fair Credit Reporting

Act.

• Understand and interpret real estate documents including purchase agreements, financing

addendums, seller’s disclosures and other amendment and addendums required by

federal, state and local statutes.

• Excellent comprehension of mortgage documents such as loan applications, Good-Faith

Estimates, Truth-in-Lending Disclosure, HUD/FHA/VA Addendums, in addition to

disclosures required by government and industry regulations.

• Superb ability to analyze title commitments not only to include encumbrances,

conveyances, liens, and easements, but also insurance, vesting, and proposed insured.

• Exhibit strong problem solving and critical thinking skills.

Education

Longview Community College, 1998

Associates in Art

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