Customer Service Manager
Resume:
Theodore J. Welch
Surfside Beach, S.C. 29575
Phone# 843-***-****
E-mail: abkq7j@r.postjobfree.com
Please allow this letter to express my interest in the position of
Technical Support Representative with your organization. I believe that I
posses the necessary qualifications and would be a good candidate for your
organization. Please refer to my Glacier Water and City of Myrtle Beach.
Both positions required exceptional analytical and problem solving skills,
customer service skills, an ability to deal with customer issues in a
satisfactory manner, administration of related clerical functions, and
proficient record keeping and organizational skills. I have phone skills,
switchboard experience, and usual and customary related office skills. My
supervisory experience demonstrates that I am a self-starter, multi-
tasking, motivated, and can work without direct supervision if needed. My
experience with Jackson Hewitt demonstrates an understanding of basic
accounting and financial concepts
Additionally, I have proficient computer skills in Microsoft Office
applications, and am familiar with other various software applications. I
have basic network skills and knowledge of hardware configuration also. I
am seeking this position so that I may continue to contribute my skills and
abilities to an organization. I believe I would bring a maturity and
dependability to this position that would appeal to you as an employer.
I understand that this position is an entry level position. I am
retired from government service and I am seeking to bring my skills and
abilities to a new organization where hopefully, they can be utilized to
the benefit of your organization. I would be available at any time for
further discussion, or to answer any questions, regarding this application
for employment. I thank you in advance for your time and consideration in
this matter.
Theodore J. Welch
1594 Southwood Drive
Surfside Beach, S.C. 29575
Phone# 843-***-****
E-mail: abkq7j@r.postjobfree.com
Objective:
To obtain a challenging and fulfilling position where my skills,
abilities, and qualifications can be utilized to our mutual benefit
Summary of Qualifications:
Thirty plus years gainfully employed, eight of which were at the
management level (District Manager-Glacier Water, Division Head-City of
Myrtle Beach). In that time I have gained extensive knowledge in
supervision/management, customer service, inventory management, budget
preparation and administration, regulatory compliance, and analytical
skills. I have attended numerous seminars, conferences, and classroom
participation to advance my knowledge of the previous mentioned skills,
safety training and standards, and labor - management relations. I feel
that I have strong organizational skills, am a self-starter, and function
well with limited supervision, with a commitment to achieving stated goals
and objectives. I am, in addition, computer literate in Microsoft Office
applications and other assorted software applications. I also have a
working knowledge of hardware configuration, .and basic network skills.
Work Experience:
2009 - 2009 Tax Preparer. Jackson Hewitt, Inc.
Tax preparer for the 2008 tax year, Internal Revenue Certified, IRS
Certification #P00925184
2001 - 2008 Water Operations Technician, Georgetown County W&S
District
Responsible for the operation of a municipal water treatment facility
during my shift. Duties included chemical analysis of water to determine
proper treatment applications. Maintenance/repair/calibration of plant
equipment and instruments. Determining estimated daily usage and ensuring
that proper supply was available for consumption and fire protection.
Related record keeping and report submittal
1998 - 2000 Route Technician / District Manager, Glacier Water, Inc.
Starting as a Route technician, duties included servicing and
maintaining water vending machines, collecting cash proceeds from them and
tabulating them for submittal to District Manager. Establishing good
customer relations with outlet location staff and management. Related
record keeping and report submittal. After promotion to District Manager,
my duties included subordinate training and supervision, collection of
proceeds from Route Technicians, and proper accounting and deposit of
proceeds. Advanced customer relations and problem resolution with any
outlet personnel. Responding to after hours problems and scheduling
appropriate actions.
1998 - 1998 Medical Records, Grand Strand Regional Medical Center
Duties included archiving and retrieval of patient medical records,
responding to ER requests for such records, related duties as required/
1996 - 1998 Rehab Coordinator, InCare Home Health (MSA, Inc.)
Duties included scheduling and logging of therapist visits for home
bound health patients. Ordering of appropriate supplies for medical
compliance with doctor orders. Related record keeping and report submittal
1990 - 1996 Plant Superintendent, City of Myrtle Beach, S.C.
Responsible for the overall operation of a 30,000,000 gallon a day
water treatment facility. Duties included customer relations, subordinate
development, budget preparation and administration, regulatory compliance,
treatment processes and priorities, requisition and control of inventory,
employee performance evaluations, coordination with outside vendors and
consulting firms, coordination with other departments and divisions with
the city and with outside jurisdictions. Coordinated a 5,000,000 gallon a
day expansion with no interruption in water service. Coordinated numerous
chemical and mechanical changes with no violations of the Safe Drinking
Water Act. Served on the city Accident Review Board, 1993-1995 ( have
consistently had one of the lowest division per capita accident rates)
Managed a staff of 24 consisting of operations, maintenance, laboratory and
instrumentation subdivisions.
1975 - 1990 Water Plant Operator, City of Olean, N.Y.
Responsible for the operation of a municipal water treatment facility
during my shift. Duties included chemical analysis of water to determine
proper treatment applications. Maintenance/repair/calibration of plant
equipment and instruments. Determining estimated daily usage and ensuring
that proper supply was available for consumption and fire protection.
Related record keeping and report submittal
Education:
Olean High School, Olean, N.Y., graduated 1971
Attended SUNY at Alfred, 1971-1972, Major-Mechanical Engineering
Attended Horry-Georgetown Technical College, Major-Computer
Technology
Interests and Activities:
Computers, golf, boating, reading to further knowledge in new areas
References:
Furnished upon request
Contact this candidate