Sales Customer Service

CAROLYN SIMS

**** ******** *** #*,

Sunnyvale, CA 94086

Home 408-***-****; Cell 408-***-****

abkq6j@r.postjobfree.com

OBJECTIVE: To obtain a full time position as a Medical, Biller & Coder -

Office Specialist in a growth-oriented organization that can benefit from

my broad range of skills provided in this resume.

EXPERIENCE: administrative, management, sales and marketing, catering,

hospitality, customer service background, and Accounts Payable and Accounts

Receivables.

COMPUTER SKILLS: Deltek; Ceridian; Opera; Passkey; MS Office Suites

EDUCATION: Medical, Biller & Coder / Office Specialist in progress

The Institute for Business & Technology, Santa Clara, CA

QUALIFICATIONS:

. Nine years of Accounts Payable and Accounts Receivable experience

. Outstanding customer service / soft skills

. Aptitude to close business / persuasive

. Strong ability to attract, develop, and provide growth of new business

. Excellent attention to detail

. Committed to follow-through

. Meets deadlines

. Ability to prioritize tasks

. Excellent time management

. Works well under pressure and in a fast-paced environment

. Calm, professional demeanor

. Able to work without supervision / team player

. Excellent organizational abilities

WORK / VOLUNTEER EXPERIENCE:

Breakthrough Physical Therapy - Medical Biller & Coder Volunteer

February 15, 2010 to Present

Sunnyvale, CA

Tanisa Gutierrez, Santa Clara, CA John

Higgins, Sunnyvale, CA

Nanny for her 5

children Personal Care Giver

May 2009 to present May

2009 to present

Crowne Plaza Downtown San Jose, CA

February 2007-December 2008

. Group Sales Coordinator

. Maintained 60% group occupancy for the 220-room hotel

. Data Entry into Passkey and Opera software systems

. Facilitated Group Bookings

. Greeted customers

. Conducted site inspections

. Assisted in events / meetings

. Interfaced with city-wide groups of up to 175 rooms on peak nights

. Assisted Crowne Plaza - Convention Services Manager

Radisson Hotel Sunnyvale, CA

December 2004-February 2007

Executive Sales Manager

. Received honors for Manager of the Year in 2005

. Increased SMERF revenues by over 40%

. Increased catering sales by 33 %

. Attributed to the overall food beverage sales by 28% -- all within a

two-year period with direct sales of one million dollars

. Aggressive contributions to banquet beverage sales, which was at the

highest level in six years

. Managed the sales, catering, and banquet functions for a 140-room

property with 10,000 square feet of meeting space

Woodfin Suites, Sunnyvale, CA

October 2003-December 2004

Sales Manager

. Acquired a comprehensive knowledge of hotel-sales techniques and

continuing education courses

. Exceeded sales goals on continuous basis

. Participated in sales blitz efforts

. Developed and maintained solid business relationships

. Assisted in the development, implementation of management processes

and services

. Participated in industry-related organizations, events, and meetings

Macy's, Sunnyvale, CA

March 2002-October 2003

Associate Sales Representative

. Managed customer sales and service / wardrobe consultant

. $1,500.00 customer sale within one hour

. Responsible for cash register sales, customer credit card issues,

information

and validation

. Interfaced with customers, sales associates, and vendors

. Processed credit applications for customers and answered telephone

inquiries for customers.

West Valley Engineering, Sunnyvale, CA 1996-1999

Lead Payroll Clerk

. Supported the Payroll Manager by auditing new-hire packages

. Completed and ensured all information and forms were accurate: W-4

forms, compensation, hire dates, benefits such as health, vision, and

dental, etc; assisted with payroll

. Created spreadsheets; maintained and updated files for employees both

terminated and active employees

. Processed garnishments

. Interfaced and assisted the auditors during company audits

. Accounts Payable and Accounts Receivables

REFERENCES: Available upon request

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