Customer Service Representative
Resume:
Sandra T. Brown
Jacksonville, Florida 32246
abkq50@r.postjobfree.com
Objective: To get a Customer Service Representative that would utilize
referral
my skills in working well with customers.
Experience:
07/2008 - 01/2010 Regions
Bank Jacksonville, FL
Full-Time Teller
. Full service paying, receiving, and drawer reconciliation
responsibilities.
. Provided account status data whenever requires and
handled phone enquiries
. Informed customers about various bank products
. Profile customers to identify opportunities to refer to
Financial Service Associates.
. Provide customers service. Establish a rapport and
effective service with customers.
. Process credit card payment
12/2006- 05/2008
Convergys Jacksonville, FL
Customer Service Representative/ Program Ready Trainer
. Check to ensure that appropriate changes were made to resolve
customers' problems.
. Solicit sale of new or additional services or products.
. Resolve customers billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills
. Examine financial documents to verify issue.
. Sell products or services. Collect deposit or payment.
. Promoted to Program Ready Trainer from 06/2007 thru 01/2008 (Train the
new hires on how to perform activities such as adjusting the bill,
selling different products, train and update the current employees on
the information changing within the company and help new hires with
transitioning from the classroom to getting on the phones with
customers.)
05/2005 - 11/2006 CitiBank
Jacksonville, FL
Customer Service Representative
. Check to ensure that appropriate changes were made to resolve
customers problems.
. Determine charges for services requested, collect deposits or
payments, or arrange for billing.
. Keep records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
taken.
. Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and
adjusting bills.
. Compare disputed merchandise with original requisitions and
information from invoices, and prepare invoices for returned goods.
Education:
Englewood Sr. High
Jacksonville, FL
High School Diploma
08/2000-06/2004
Highlights:
. Self-starting, goal-oriented strategist whose confidence, perseverance
and vision promote success.
. Self-motivated and assertive.
. Quickly learn procedures and methods.
. More than a year and a half hands-on experience in customer service.
. Honest, friendly, outstanding communication skills.
. Familiar with computer software.
. Able to develop new ideas and processes and work with others toward a
team goal.
. Strong training skills.
References: available upon request
Contact this candidate