Customer Service Sales

JAMES K. KEEFE

*** **** **** *** ************, SC 29555

Mobile:843-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS

. Over 7 years experience in customer service and sales spanning various

industries.

. Over 2 years Lending experience

. Proven ability to gain customer confidence based on thorough product

knowledge and commitment to follow-up service.

. Skilled in stocking, inventory management and parts expediting,

including responsibility for order pulling and distribution.

. Experience with computer database for tracking and ordering parts and

supplies.

. Knowledge of MS Word, MS Works, Outlook, Excel, and PowerPoint,

Symitar, LoansPQ

. Notary for the State of South Carolina

WORK EXPERIENCE

Carolina Trust Federal Credit Union, Johnsonville, SC

10/07-7/10

Member Service Representative/Personal Banker/ Teller/ Loan Officer

. Provide personalized service to individual and commercial customers;

opening share accounts, savings, money market, CD, IRA accounts, home

banking, bill pay, direct deposit, automatic drafts, e-statements, and

credit cards.

. As loan officer, have approval for $7,500.00 unsecured personal loans;

approval for A+, A, B, and C paper for all vehicles, recreational

vehicles, and credit cards.

. Responsible for selling protection plans on all loans which includes

GAP, warranty, credit life, and disability.

. As Teller, perform transfer of monies, logged/audited monetary

instruments, processed cash and checks transactions, and perform daily

reconciliations.

First Reliance Bank, Florence, SC

10/06 - 6/07

Customer Service Representative / Personal Banker / Teller

. Promoted from teller to Personal Banker within one month of being

hired based on highly rated customer service skills; obtained rating

of 97% on customer-service readiness and testing.

. Provided personalized service to individual and commercial customers;

opened checking, savings, money market, CD and IRA accounts; assisted

with saving deposit boxes, online banking, bill pay accounts, direct

deposits and automatic drafts.

. Assisted in planning, organizing, and coordinating the Senior Expo and

Kids' Jamboree promotional events; effectively marketed bank products

and services.

. Analyzed customer financial status; referred customers to bank's

investment analyst for advice regarding appropriate investment

instruments.

. As Teller, performed transfer of monies, logged/audited monetary

instruments, processed cash and check transactions, and performed

daily reconciliations.

Advance Auto Parts, Florence, SC

4/05 - 10/06

Commercial Driver / Customer Service Associate

. Responsible for the prompt delivery of auto parts to commercial

customers; stocked, updated and rotated products on store shelves;

took accurate inventory of items.

. Researched parts for customers; installed batteries, wiper blades,

light bulbs, and other auto parts.

. Worked in the capacity of sales representative; participated in up-

selling by adding sales to customer transactions, resulting in

increased revenue for the store.

. Directed focus on customer service to improve customer service and

increase sales.

EDUCATION

Francis Marion University, Florence, SC, Bachelor of Business

Administration 12/06

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