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Manager Customer Service

Location:
Massillon, OH, 44647
Posted:
September 22, 2010

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Resume:

ROBERT D. SLONE

**** ****** **., *.*.

Massillon, Ohio 44647

Phone: 330-***-****

abkq34@r.postjobfree.com

SUMMARY

A highly motivated professional with significant years of experience in operations, production,

procurement, estimating, and quality control. Strong work ethic. Proven strengths in communication and

prioritizing workloads and handling multiple tasks. Proven leader with the ability to lead, motivate, and

achieve goals. Provides a high level of service and value and understands the importance of fostering

good relationships with customers.

Strategic Planning Project Management

Tracking & Reporting Production Process & Standards

Process Improvements Mentoring

Budget Planning Safety Improvements

PROFESSIONAL EXPERIENCE

SONOCO PRODUCTS (formerly Caraustar) – Orrville, Ohio 1990-

2010

Global provider of packaging products and services to industrial and consumer businesses.

Production Manager

Managed 3 shift operation of a 50,000 square foot facility manufacturing composite cans for Caulking,

Grease, and Food industries. Oversaw plant safety, production, shipping, receiving, scheduling, and

inventory control.

• Administered safety procedures for all plant personnel achieving 4 years without a recordable injury.

• Reduced overtime cost 20% by implementing a 24/7 production schedule.

• Improved Customer relations with a key customer by visiting Customer and implementing a

change in their receiving department enhancing their operation and reducing their labor cost.

• Reduced labor cost by elimination of Lead Personnel and Shipping Utilities resulting in over

$200,000 annual savings.

• Reduced material cost of paper and liner by reducing width resulting in over $50,000 annual savings.

• Created Job Safety Analyses for all jobs.

• Staffed plant to support production lines, off-line equipment, and shipping department.

• Hired personnel and downsized when necessary.

• Scheduled production lines to meet customer demand.

• Monitored and reported production and spoilage for entire plant.

• Performed administrative duties for payroll, attendance, and pay for skills program.

• Developed and maintained training procedures for job functions and safety training.

• Handled union grievances and issues.

• Purchased factory supplies to support production and shipping.

• Inventory control and prepared the plant for yearly physical inventory.

• Liaison between hourly employees and upper management to create a harmonious atmosphere.

• Liaison between customer service, sales department, and other plants to satisfy customer needs and concerns.

• Handled all disciplinary issues for the plant which included progressive discipline including

terminations.

• Covered vacancies for the Plant Manager, Production Supervisors, Quality Control Supervisor,

Scheduler and Maintenance Supervisor.

ROBERT D. SLONE PAGE 2

Production Manager (continued)

• Trained Production Supervisors.

• Conducted performance reviews for Production Supervisors.

• Streamlined daily paperwork activities to computer to improve time management.

• Supported Safety and Safety Behavior Based Teams.

• Scheduled Safety Training for annual required OSHA compliance related issues.

• Served on Company Emergency Response Team

OTHER POSITIONS HELD

Shift Production Supervisor

Lead Set-Up

EDUCATION

1.5 years completed toward Associate Degree, Business Management

Stark State College, Canton, Ohio

TRAINING

Safety Training Observation Program, Basic Small Group Facilitator Training, Lotus 1-2-3,

Behavior Base Safety, CPR, Standard First Aid, Double Seam Program

SKILLS

Microsoft Windows Vista, Microsoft

Windows XP, Excel, Word, Lotus Notes, Kronos.



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