Marcus A. Robinson

** *. **** ***** *****

Collierville, TN 38017

901-***-****/901-***-****

abkq1y@r.postjobfree.com

Objective:

To begin a career with a company that utilizes my extensive computer,

networking, project management and telecommunications skills.

Functional Experience:

-Project Management Experience -Windows NT trained -Windows 95/98/2000/XP

trained

-A + certified -LAN/WAN Experience -TCP/IP-Wireless Networks-Lotus Notes

Admin

-Various Network systems Training -AS400 Trained-PC Assembler-Nortel PBX

Administrator

-Experienced Telecom Manager

Experience:

Blackberry/ Outlook Administrator

11.2009- Present

International Paper

Memphis, Tn.

-New Hardware Installation and Configuration (PC's, PDA's, Laptops, CD

Burners, and Printers)

-Respond to the internal users repair issues, training request, and ideas

for increased productivity.

-Assist with the migration of 30,000 email users from Lotus Notes to MS

Outlook.

-Create/Maintain accounts on the Blackberry Enterprise Server for company

users.

-Established training program and material for Remote Techs in the

operations center.

-Repair the user's devices and software.

Computer Specialist

1.2007- 10.2009

Technicolor Inc.

Memphis, Tn.

-Monitor and fill out daily logs for Legacy, Gold, CSW and other production

systems.

-Provides Project Management leadership for small projects.

-Second and Third Level troubleshooting of desktop operating systems and

application software.

-Administration of Microsoft Windows 2000, XP, and 2003 desktop

environments.

-Work with Citrix, Terminal Emulation and remote access.

-Plan, tests, and implements computer components and applications required

for standalone and client-server environments.

IT Specialist (Contractor)

1.2006- 6.2007

Cummins Recon Manufacturing

Memphis, Tn.

-Provide helpdesk support for 500 internal users at 2 locations.

-Trained in-house users on new software packages.

-Provide support for the Nortel PBX on-site. (200 users)

-Performed setups and configurations on new and existing PC equipment.

-Perform daily moves, adds, and changes within the system

-Second Tier support for local software (Lotus Notes Remedy, etc.)

-Maintain the telecom inventory of the circuits and their usage.

Project Lead (Contractor)

11.2005 - 1.2006

Carrier Corporation

Memphis, Tn.

-Generate the progress/scheduling reports in Remedy.

-Directly supervised 4 techs handling the data migration and systems set-

up.

-Worked with contacts at Carrier to ensure all specific end users needs are

met.

-Acted as the second tier of support for various technical issues.

Desktop Support Specialist (Contractor)

05.2005 - 11.2005

Nike Corporation

Memphis, TN

-Maintain a current Inventory of all Computer and Network equipment.

-New Hardware Installation and Configuration (PC's, Laptops, CD Burners,

and Printers)

-Data and Ports activation and configuration.

-Responsible for the IT asset inventory and assets transfer and old

equipment disposal.

-Second Tier support for local software (SAP, Soft Phone, Remedy, etc.)

-Respond to the internal users repair issues, training request, and ideas

for increased productivity.

-Responsible for the 3 direct reports in the Configuration lab.

Desktop Support Specialist (Contractor)

10.2004 - 03.2005

Flextronics International

Memphis, TN

-New Hardware Installation and Configuration (PC's, Laptops, CD Burners,

and Printers)

-Data and Ports activation and configuration.

-Responsible for the IT asset inventory and assets transfer and old

equipment disposal.

-Second Tier support for local software (ASPEN, SAP, IMPROMPTU, WMS, etc.)

-Assisted the department manager with the telecom account consolidation

project.

Telecommunications Technician II

06.2003 - 02.2004

Intelex, Inc.

Little Rock, AR

-Performed remote Mac's on Avaya Definity and Nortel option 11c- 61c PBX

systems.

-Worked with customers throughout the U.S. and Canada.

-Performed upgrades and Installations on Nortel customers throughout the

US.

-Traveled to customer sites to ensure complete satisfaction.

-Performed Admin. Work on Symposium and Call Pilot systems.

Telecommunications Manager 11.2000

- 06.2003

Orkand Corporation

Memphis, TN

-Designed, installed, and support a complex computer network, and

telecommunications system.

-Manage a Telecommunications System with 400 users. (AT&T Definity System)

-Installed new Nortel Option 61 c PBX and voicemail.

-Perform daily moves, adds, and changes within the system.

-Responsible for system configurations, and programming changes.

-Maintain the monthly telecom expenditures with various carriers.

Education:

Tennessee State University, Nashville, TN

Course Work: Electrical Engineering

Control Data Institute of Technology, Memphis, TN

Associate Degree in Computer Technology

Global Knowledge Telecommunications School

Certification Nortel PBX Administration

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