Customer Service Representative
Resume:
KAMIKA WILLIAMS
PHENIX CITY, AL 36867
E-MAIL: abkq1w@r.postjobfree.com
OBJECTIVE
To secure a position within an environment that will afford me the opportunity for growth and
advancement. As a result, I am seeking a creative, innovative and progressive organization to
advance my career to the next level.
EDUCATION
TROY UNIVERSITY Montgomery, AL Associate of Science
Oakland Connumity College Auburn Hills, ASN Candidate
TECHNICAL SKILLS
MS Office 95/2007, Windows XP, 2003, 98, 95, NT, Microsoft Office, 2003., Strong knowledge of
CounselorMax, Loan Prospector ( credit reports)
Career Profile
• Extensive experience in the Business sector ranging from a clerical to an administrative position
• Self-motivated, efficient, resourceful and reliable under pressure
• Excellent oral and written communication skills along with problem solving and interpersonal
skills
• Confident and poised in interactions with individuals at all levels of the company
• Ability to function as a team player as well as working independently to achieve deadlines
• Detail oriented and resourceful in the completion of projects
• Positive thinking, self-directed and results-oriented with the ability to motivate and inspire
others.
PROFESSIONAL EXPERIENCE
Foreclosure Intake Administrative, Lighthouse Community Development, Pontiac, MI February 2008
Augustt2010
• Maintain confidentiality in all aspects of client, staff and agency information.
• Perform general clerical duties to include, but not limited to copying faxing, mailing and filing
• Meet and greet clients and visitors
• Create and modify documents using Microsoft Office
• Oversee all aspects of general office coordination
• Sort, Open and distribute mail throughout department, at times pick up
• Setup and coordinate and maintain records for Counselors meeting and conference with lawyers
• Support staff in assigned project based work
• Answer telephones and transfer to appropriate staff member
• Assists in special events, such as fundraising activities and the annual meeting
• May supervise volunteers and other support personnel
• Other duties as assigned.
Financial Aid Assistant Troy University, Montgomery, AL, March 2004 – January2006
• Handled high levels of incoming calls in a prompt and professional manner
• Answered student questions regarding grants and loan information
• Reconciled students account adjustments and prepare student documents
• Educated students on Free Application for Federal Student Aid (FAFSA) guidelines
• Received and inputted student confidential information into University database
• Researched borrower and school loan balance information and processed it to accounts
Admission Secretary Troy University Montgomery, AL, January 2006 – August 2007
• Process new student transcript requests and submits transcripts to Student Certification office for
evaluation.
• Prepares external correspondence, including student acceptance letters and certification of
enrollment as requested.
• Reviews files of new student applicants for completeness and submits completed files to the
Records office
• Data entry transcript into Datatel system
• Prepares admissions statistical reports as directed
Customer Service Representative, Electronic Data Systems, Montgomery, AL, June2002-March2004
• Efficiently categorizes and handles all inbound calls and emails concerning student loans
• Interact with students to provide information concerning loans and resolving complaints.
• Provide students with their loan balance, or checking on the status of a new existing loan
• Review document upon requests from Universities to complete student loan process
REFERENCE
Belinda Jones
144 Gage St.
Pontiac, MI 48342
Trina Flowers
2813 Stadium Dr,
Phenix, AL 36867
Jona Gibson
Autumn Butler
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