Customer Service Assistant

Erin Hamor

**** ********* **** *** **** Jacksonville, Florida 32256 . 904-***-****

. abkq1o@r.postjobfree.com

Objective Interested in finding a challenging career offering

opportunities to utilize my customer service experience and

stellar production management skills to achieve and exceed

goals and expectations.

Experience Assistant Manger of Production

Fedex Office . . Jacksonville, Florida . 08/98 - Present

Responsible for managing job flow with special emphasis on focusing

and enforcing production tracking processes. Job

responsibilities include but are not limited to:

. Coordinate with other branches to distribute and maintain

updated policy changes .

Develop schedules for 1st and 2nd shift, recommend promotions,disciplinary action and any feedback that would be

required.

Maintain and ensure compliance to policy and procedures.

Perform other related duties that were assigned

. Utilizing OTP System to track incoming and completed orders

which require effective time management skills.

. Multitask environment which demands spontaneous decision making

while providing great customer service and executing

effective task delegation.

. Revenue capture required on a daily basis by reconciliation of

invoices.

. Operation of various digital machinery which include Xerox

Docutech 6135, Xerox Docucolor 6060, Xerox Docucolor2060,

Xerox 8850 and HP 5000, and Design Z6100 .

. Knowledge of various finishing services which include GBC

Binding, 36" Eagle Laminator/Mounter, Perfect Binding,

Coil Binding.

. Maintenance and process of e-mail submissions and follow-up

with customers who placed on-line orders through Docstore

and Fedex.com websites.

. Responsible for digital file preparation which requires careful

attention to detail to ensure the quality of the highest

caliber.

. Signs and Graphics, Direct Mail.

Production Manage

Corporate Express . Jacksonville, Florida . 05/96 - 8/98

Responsibility for overseeing daily printing activities including

scheduling print orders from beginning production through

delivery. Relate with customers to verify specifications

of orders. Directly dealing with production and shipping

managers to ensure high quality and prompt delivery of

print orders.

Key-Operator

Kinko's Incorporated . Orange Park, Florida . 10/95 - 10/96

Operated Xerox 5090, Kodak 110, Xerox 5766 and various oversize

machines. Paste-ups and various bindery work executed.

Assist customers in achieving best results from a variety

of layouts and styles.

Pre-Press

Red Rose Graphics . Lancaster, Pennsylvania . 04/90 - 03/95

Proofreader of all final form proofs and film requiring the viewing

of 4 color and BW random separations in Color Department.

Operated B/W vertical camera. Responsible for pre-planning

of workload. Responsible for scheduling and job

prioritizing, and effective delegation and organization of

shipping schedules.

Reprographics Specialist

Ford New Holland . Lancaster, Pennsylvania . 03/88 - 04/90

Assisted engineers in microfilming, reproducing and the distribution

of original aged drawings. Directly involved with shipping

and receiving.

Quartermaster 2nd Class - USS GRASP ARS-51 04/90 - 03/95

Assistant navigator of the watch, (Inport) acting

Operations Officer, (Underway) Quartermaster of the watch,

attended to ships helm and signals. Master at Arms, ship's

Intell. Photographer, Fire team member, and Dept. supply

and inventory P.O.

Ceremonial Guard - U.S. Navy 02/83 - 02/85

Performed Burial at Sea, Change of Command Ceremonies. Responsible

for handling all shipping and receiving orders along with

administrative tasks for department.

Related . Strong organizational and detail-oriented skills.

Skills . Well regarded for excellent multitasking capability under

pressure

. Well versed in following computer software: Adobe Acrobat,

Microsoft Office, and FileMaker Pro.

. Demonstrated ability to acquire and apply knowledge quickly and

efficiently.

. Works with minimal supervision and is well regarded for high

volumes of productivity.

. Additional computer knowledge of following programs: Microsoft

Publisher, Illustrator, Corel Draw and Adobe PageMaker.

Education Millersville University, Pennsylvania - Completed 1 years

United States Navy - Various schools during enlistment:

Shipboard Weather Observation, Steering Systems Operation,

Shipboard Firefighting, Celestial Navigation, Refresher

Piloting Navigation, Radar Navigation, Damage Control, 3-M

Maintenance/Operation, Command Assessment Team Training,

Lookout Training.

References Available upon request.

Contact this candidate