Customer Service Sales

*** * **** ** ********, OH ***** 304-***-****

*********@*****.***

Jacqueline Baker

Experience

November 2006 - Present Macy’s Inc. Columbus, OH

Sales Manager (Aug 2008 - Present)

• Manage Four Departments, $7 Million in Sales Annually

• Coach and Develop more than 20 associates

• Drive Sales and Execute Events

• Utilize Reports to Identify Sales Opportunities

• Effectively Handle Customer Service Issues

• Maintain Department Presentation Standards

• Conduct Interviews and Hire Qualified Candidates

Human Resources Administrator (Nov 2006 - Aug 2008)

• Acted as Human Resource Liaison for Associates and Executives

• Managed the Scheduling, Timekeeping and Paid Time Off Systems

• Maintained Confidential Associate Information

• Reviewed Applications and Conducted Interviews

• Hired Quality Associates

• Trained New Hires and Facilitated Orientation Classes

• Experienced in PeopleSoft Management System

July 2003 - November 2006 Wheeling Jesuit University Wheeling, WV

Staff Accountant, Office of Sponsored Programs

• Managed Accounts Receivables and Payables

• Drew Money from Federal Agencies

• Tracked Budgets for Federally Funded Programs

• Approved and Processed Employee Paid Time Off

• Ensured Timesheet Compliance

September 2001 - July 2003 Macy’s Inc. (Kaufmann’s) St. Clairsville, OH

Sales Associate

• Provided Exceptional Customer Service

• Exceeded Sales and Credit Goals

• Merchandised Goods

Education

West Virginia Business College Wheeling, WV Paralegal/Office Administration

St. John Central High School Bellaire, OH High School Diploma

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