Customer Service Quality Assurance

Elizabeth T Cameron

*** **** ** ** *******, IA **009

515-***-**** -- ****************@*************.***

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EMPLOYMENT OBJECTIVE

To combine my innovative data entry and detail-oriented skills with an

organization where demonstrated skills can be utilized to make a positive

contribution to the organization

EDUCATION

Upper Iowa University, West Des Moines, IA

B.S., Human Resources Management, 2009

Des Moines Area Community College, Des Moines, IA

A.A., Liberal Arts, 2006

SKILLS AND ABILITIES

. An independent self-starter

. Very detail-oriented, ability to use skills in deadline-oriented

environment

. Fast learner; ability to grasp concepts and skills immediately

. Superior communications skills in interacting with customers, co-

workers, and employees. Both verbal and written skills are strong.

. Extensive computer knowledge and skills

. Well-organized and highly efficient working in a multi-tasking dynamic

environment. Ability to plan, organize, and supervise the work of

others.

WORK EXPERIENCE

Real Estate Agent: RE/MAX Real Estate Group; Pleasant Hill, IA (Part-time)

(12/2009-current)

. Interview clients: Determine clients needs regarding properties and/or

selling their current property

. Promote properties: Holding open houses, advertising properties on MLS

and other resources

. Prepare properties for sale: Counseling homeowners on staging home to

give more appeal to buyers

. Stay up-to-date on knowledge of current market (listings, conditions,

etc)

. Negotiations: Serve as a mediator between buyers and sellers

. Preparing legal documents to prepare the sale of properties

Human Resources Director/Quality Assurance Analyst: A New Beginning:

Mentor, Counseling and Resource Center., Des Moines, IA (Part-time) (5/2008-

current)

. Responsible for all Human Resources duties (ie, staffing,

interviewing, payroll, employee management, etc)

. Billing Iowa Medicaid Enterprise for Remedial Services and Mental

Health services provided to clients

. Provide Quality Assurance for counselors' case notes, making sure they

follow Iowa Medicaid Enterprise guidelines, and submitting the case

notes to Iowa Medicaid by way of fax.

. Responsible for grant-writing to obtain funds for Resource Center

Licensing and Compensation Specialist: Homesteaders Life Company, West Des

Moines, IA (3/2007-current)

. Responsible for the entire contracting process for agents to sell

Homesteaders products in their funeral homes (Background checks,

contracting paperwork, building records in LifePro database, send

welcome letter to agents)

. Worked as a team to provide superior service to agents and clients by

making the contracting process understandable and timely

. Establish relationships that will retain assets that are at risk of

surrender and/or transfer.

. Provide superior customer service to agents, policyowners, Account

Executives, and all other personnel

. Responsible for paying Homesteaders agents earned commissions on

policies sold

. Process commission adjustments for agents

Licensing Specialist: American Equity Life Investment Company, West Des

Moines, IA (06/2004-03/2007).

. Responsible for contracting agents with National Marketing

Organization to sell fixed and variable annuities

. Provided customer service by phone, fax, email to National Marketing

Organizations and agents to answer any contracting questions

. Assist agents in their duties to provide superior service to potential

and existing clientele.

. Develop relationships with agents and clients.

Claims Coder: EMC Insurance Co., Des Moines, IA (approx 5/2003-6/2004)

. Receive incoming claims, coding to correct coverage

. Worked with outside claim adjusters to determine proper coverage for

claim

. Quality assurance on co-workers coding to ensure proper coding

. Assisted with other tasks as assigned

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