Customer Service Representative

Zabrina K. Harper

********@*****.***

Permanent Address:

**** *. ****** ***

West Peoria, IL 61604

Home: 309-***-****

Cell: 309-***-****

Career Objective:

Motivated, self-started interested in a challenging new position with a

productive company which handles business administration information.

Produces at the highest level of efficiency, to ensure the company achieves

their long and short term goals.

Education:

University of Illinois at Springfield, Springfield, Illinois

Degree: Bachelors in Business Administration; Date: May 2005

Lincoln College, Lincoln, Illinois

Degree: Associated in Liberal Arts; Date: May 2003

Experience:

Peoria Academy, Peoria, IL September 2010- Current

Aftercare Worker

. Assist children with homework if needed

. Supervises children until parents arrive

Peoria Children's Home, Peoria, IL January 2007- July

2010

Residential Counselor

. Works directly with clients to provide for their care, welfare,

safety, security, and protection of their rights in accordance with

individual service plans, the program plan, and applicable

licensing/accreditation standards

. Provides therapeutic services in accordance with agency mission,

residential treatment philosophy and program goals

. Child care skills; dependability; ability to work objectively with

disturbed children; ability and judgment to work independently;

demonstrated maturity and sensitivity to cultural and individual

differences in children and families served; ability to handle job-

related matters in a professional, diplomatic, and confidential manner

. Ability to physically restrain clients; physical and emotional stamina

to effectively handle job related issues and stress

Peoria School District 150, Peoria, IL November 2006-

January 2007

Substitute Teacher

. Filling in for teacher when they weren't present

. On-call when needed

National City Bank, Peoria, IL January 2006-

October 2006

Customer Service Representative

. Process banking transaction quickly and accurately

. Identify referral opportunities for products which meets customer

needs

. Perform all customer service functions in compliance with standard

polices and procedures

. Retain customers and increase overall customer satisfaction

. Provide support for other branch members

Sam's Club, Peoria, IL October 2005- February

2006

Cashier

. Assisting customers

. Cleaning and stocking shelves

. Verified cash drawer each shift

Peoria County Courthouse, Peoria, IL May 2005- January

2006

Budget Intern/Assistant

. Assisting with budget

. Responsible for some payroll duties

. Collect, analyze and write budget information

. Update the County material

. Research data for a revenue manual

. Answering phones

. Filing and others duties assigned

Awards and Activities:

. National Honor Society

. Gel Bach Scholarship

. Member of University if Illinois at Springfield Women's Basketball

Team

. Member of Lincoln College Women's Basketball Team

. All Conference in basketball

. 1st Team in basketball

Summary of Skills:

. Computer: MS Access, Excel, PowerPoint, & Word

. Reliable

. Trustworthy

. Good Leader

. Hardworker

. Strong Communication

. Willing to help others

Reference upon request

Contact this candidate