Tammy E. Bailey

P O Box **, Patterson, NC ***** phone: 828-***-****

abkpwk@r.postjobfree.com

Summary Self-starter with strong computer, analytical, and

problem-solving skills. Seeking a career serving in

an administrative, healthcare, human services, or

non-profit setting.

Education Lenoir-Rhyne College, Hickory, NC May 2006

Bachelor of Arts, Human and Community Service

Minor: Psychology

Magna Cum Laude - GPA 3.7/4.0

Coursework Research Methods Multicultural Perspectives

Highlights

Community Studies Developmental Psychology

Internship Spring 2006 Caldwell Senior Center, Lenoir, NC

Counseled Medicare recipients on the available Part D

prescription drug plan options by analyzing their

individual medication regimens and helped to enroll

them in their chosen plans.

Assisted eligible recipients with online applications

for low income subsidies.

Assisted executive director in day-to-day operations,

with minor computer issues, and in the preparation of

data reported to state-level agencies.

Experience Sales Associate

2007 - present Windwood Antiques/The Brass Exchange,

Inc., Blowing Rock, NC

Provide excellent customer service and assist manager

with day-to-day duties.

Complete paperwork regarding sales,

deliveries/shipping, and store operations.

Improved record-keeping system for customer and vendor

contacts/inquiries.

Support Services Administrative Assistant

2001 - 2007 Caldwell Hospice & Palliative Care,

Lenoir, NC

Streamlined the procedure for monthly periodic

bereavement mailings by converting the form letters

into mail-merge documents.

Cut monthly and quarterly bulk mail preparation time by

volunteers in half by automating the address sort

process in Microsoft Access prior to printing.

Initiated plans for improvement and served on quality

improvement committees.

Personnel Director

1999 - 2001 United Sewing Machine Sales, Hickory, NC

Trained new personnel in accounts payable, accounts

receivable, customer service, and purchasing, and

filled-in for these positions as needed.

Began tracking system for employee attendance, and

compiled reports for management.

Designed illustrated parts manuals for house-branded

sewing machines and typed/printed maintenance manuals

in Spanish for customers in Mexico.

Software Microsoft Word, Excel, Access, PowerPoint, Publisher,

and Internet Explorer

Mozilla Firefox and Thunderbird

Adobe PageMaker and Acrobat Professional

SPSS (Statistical Package for the Social Sciences)

Languages French and German (basic)

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