Customer Service Manager

Lynn Marie Schultheiss

***** **** **** *****

Memphis, Indiana 47143

Phone 765-***-****

abkpw7@r.postjobfree.com

OBJECTIVE

Secure a position where I can use my experience in customer service,

shipping, and manufacturing to benefit your organization

QUALIFICATIONS / SKILLS

. Over 9 years customer service experience in a tier one automotive

supplier and a parts distribution center

. 2 years administrative support in shipping in a tier one automotive

manufacturing supplier

. 2 years administrative support working with return goods authorization

. Microsoft Windows, Office (Word, Excel, Access) and using the Internet

. Experience using SAP and AS-400 DST software in a shipping and

distribution environment

QUALIFICATIONS / PERSONAL

. Responsible and dependable; takes pride in accomplishments

. Motivated to accept additional duties and learn new skills

. Able to recognize customer needs and resolve concerns in a timely

manner

. Flexible; adapts easily to change

EMPLOYMENT HISTORY

Aurora Parts and Accessories

Lebanon, IN

Customer Service/RGA Discrepancy Representative

09/05 - 09/09

. Provided service to Canadian and US customers while reporting directly

to the Customer Service Manager

. Processed product orders from vendors within the Parts Distribution

Center

. Verified product delivery status and freight costs

. Reported RGA discrepancies within the distribution center and vendors

TRW Commercial Steering Systems

Lafayette, IN

Customer Service Representative 03/97 -

12/04

. Provided primary customer support for Paccar assisting the Senior

Purchasing Manager

. Maintained customer schedules and support using SAP software

Shipping Clerk

. Provided clerical support to the Shipping/Receiving Supervisor

. Contacted truck lines for scheduling pickup and delivery

. Provided instructions to truck lines on completing packing lists and

billing paperwork

Bethany Pre-School, Teacher Assistant

Lafayette, IN

Small World Pre-School, Art Teacher

Mountain Home, AR

EDUCATION

Riverside Community College, Elementary Education Major

Riverside, CA

Arkansas State University, Elementary Education Major

Jonesboro, AR

Norco High School, Diploma Norco,

CA

Contact this candidate