Customer Service Medical
Resume:
Mary Anne Graziano
**** ********* *****, ******* ****, LA 71112
**********@*****.***
Objective To obtain a position within a fast paced office that will
utilize my excellent customer service and communication
skills.
Skills Excellent Organizational Telephone Answering, Multi line
Skills systems
Strong Customer Word Processing and Typing
Relations Skills 10-Key Calculator
Computer Proficiency Filing
Data Entry
Computer: Microsoft Word, Excel, PowerPoint, Nextgen medical
program
Education Bossier Parish Community College, Bossier City,
LA
Associate Degree in Applied Science, Expected
graduation, May 2011
Major: Business Administration
Cum GPA: 3.47
Relevant classes: Medical Terminology, Medical
Ethic and Law, Speech, Principles of Business
Management, Accounting
Experience Medical Office Receptionist, Pain Care 6-2000 to
Consultants 7-2010
Medical Office Receptionist, Dr. Cheryl Smith 5-2008 to
Medical Office Receptionist, Family Medical 5-2009
Center, WK 8-1996 to
5-2008
Summary Over fourteen years experience in a medical office setting
handling many aspects of the business of patient care such
as:
Greeted patients at front window of multi-physician office:
maintained current information in patients' charts, collected
co-pays. Assisted patients with any concerns or needs.
Posted all co-pays collected and balanced money at the end of
business day. Completed daily money reports
Answered incoming calls on multi-telephone line system.
Directed calls to appropriate persons
Schedule ancillary testing for patients as ordered by
physician and/or nurse practitioner
Pre-Certified all tests ordered
Scheduled referrals to specialists and coordinated all
records needed for these referrals
Prepared charts for next day appointments. Placed all labs
and correspondence on the chart for the appointment.
Filed all charts used by the staff at the end of the day.
Filed all correspondence, labs, reports on the patients'
charts
Assisted with patient care duties when needed such as talking
vital signs, administering injections, performing CLIA Waive
testing.
Prepared daily lab specimens for pick up by the lab company
when needed.
References Furnished on request.
Contact this candidate