Customer Service Manager
Resume:
Regina Duncan
Austin, Texas 78724
Objective___________________________________________________________________
______________________________
A position with future advancement opportunity.
Qualifications
Summary_____________________________________________________________________
________________
- over 19 years customer service experience
- 20 years office experience with 18 years in primary office
management position, responsible for all paperwork & reports
- Outstanding productivity leading to several promotions
- Supervised small staff & volunteers at Humane Society
- Honest, reliable, and organized
Experience__________________________________________________________________
______________________________
June, 2009 - July, 2010 Sears
Holding Co. Marion, Ohio Paula Ritter
Customer Solutions Professional
customer service, sales, problem solving, stock & inventory control
July, 1994 - Aug., 2010 Duncan
Enterprises Marion, Ohio Larry Duncan
740-396- 2365
Office manager
customer service, accounting, reports, taxes, some construction
labor, for
small construction business
Aug., 1990 - July, 1994 Full-time
mother
Sept., 1989 - Aug., 1990 A.T. Williams
Oil Co. Durham, N.C. Herb Hardy Deceased
Office manager/Asst. Mgr.
all accounting, payroll, scheduling, deposits, ordering, & daily,
weekly,
monthly, P&L, & inventory reports
Jan., 1989 - Sept., 1989 Humane
Society Marion, Ohio Cannot locate
reference
Tech promoted to Co-Manager
cleaning, animal care, receiving & adopting out animals, all office
duties, petty cash reports, deposits, supplies,
euthanasia, board
meetings, supervise employees & volunteers
1988 & 1987 Temp
Agencies Columbus & Mansfield Ohio
Shipping & Receiving @ Volvo GM data
entry, orders, reports, shipping, receiving & order confirmations
Clerical @ Insurance Co.
organization & filing
Payroll @ Ashland Box Co.
data entry, phone system, payroll authorization & reports
April, 1984 - Nov., 1986 SuperAmerica
Marion, Ohio Roger Baer
Deceased
Cashier promoted to Head cashier promoted
to Bookkeeper/Office Mgr. customer service,
shift paperwork, daily accounting, ordering,
vendor check-in,
scheduling & P&L, inventory control, daily,
weekly, & monthly
reports
**Nov., 1986 - Aug., 1990
Husband was in retail management & transferred often
Education___________________________________________________________________
_______________________________
March, 2007 U.S.
Career Institute Colorado, on-line Diploma
Certified Personal Fitness Trainer &
Nutritional Specialist certification approved by National Board
of
Fitness Examiners ( NBFE )
- Exercise physiology: cardiovascular & strength training,
flexibility
- Anatomy & physiology: terms, cardiovascular, respiratory, &
musculoskeletal systems
- Nutrition: components, functions, dietary programs for training &
weight loss
- Personal training: assessing client, motivation, injury
prevention, design regimens, proper form & technique
Sept., 1983 - April, 1984 Marion Technical College
Marion, Ohio no degree
Electronic Engineering
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