Customer Service Representative

Gerika L Walker

**** ** ****** *********

Birmingham, AL 35215

205-***-**** Primary 205-***-**** Secondary

*******@*****.***

OBJECTIVE: To obtain a position as a Floor Supervisor at Kenneth Cole

SKILS:

Order Processing Data Entry Cash Handling

Customer Service Internet Microsoft Excel

Supervision Keyboarding Microsoft Word

Locating Information Teamwork Listening Skills

Train Employees PowerPoint Problem Solving

EXPERIENCE:

> Alabama Career Readiness Bronze Certificate

> Managed 45-60 employees, provided performance sheets, and scheduled work shifts.

> Demonstrated ability to solve customer problems, accurately complete administrative reports and tasks,

including cash management, customer returns, store credits, and inventory control.

> Trained approximately 25 new employees in cashiering, quality customer service, and administrative tasks.

> Handled approximately 345-600 customers per day.

> Averaged $1900-$2300 in daily sales.

>Incorporated all aspects of customer service in retail sales and food industry environments.

>Microsoft Word: Excel, publications, word processor, spread sheets, data base, and Publisher

> 1 year of office management business technology.

> 2 years of dell computer maintenance.

EDUCATION:

> January 2010-current Jacksonville State University Pelham AL

Major: Secondary Education

> March 2009 Jefferson State Community College Birmingham AL

Certificate: Call Center/Customer Service Training Program

EMPLOYMENT:

>INSIGHT, Birmingham, AL 5/10-9/2010

Customer Service Representative

> Dish Installation Services, Birmingham AL 3/2009-5/2010

Customer Service Representative

> Wal-Mart, Trussville, AL 11/2008-12/2008 (seasonal)

Cashier/Customer Service Help Desk Attendant

>McDonalds, Trussville, AL 3/2007-11/2008

Hourly Manager

> Burger King, Trussville, AL, 12/2005-3/2008

Cashier

AWARDS/VOLUNTEER SERVICE:

> 2008 McDonalds, Training Teamwork award, Birmingham, AL

>2007-2008 EB Erwin High Interact President, Birmingham, AL

> 2006-2007 Tutored, Erwin High GUMBOS Member, Birmingham, AL

> Museum Tourist/ Gift Shop Cashier, McWane Center, Birmingham, AL

> 2004-2005 FBLA March of Dims Member

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