Customer Service Manager

**** ****** **** *** ********, md *****

301-***-**** ***.**********@*****.***

yOLANDA TART

Objective

Experienced Retail, Clerical, and Child Development skills

seeking a position where my history of progressive expertise

can add value to a customer-centric team.

Summary of qualifications

Over 6 years in the Retail industry, Childcare & Clerical

skills. Wide knowledge of 9 multi-line telephone, Windows

application, Windows 95, Micro Soft Word, WordPerfect,

PowerPoint, Outlook, Excel, Access, Corel WordPerfect, Typing

40wpm. Excellent customer service and Driving skills.

Employment

2007-2010 RadioShack Oxon Hill, MD

Key Holder/Assistant Manager

Ensure that customers receives outstanding service by

providing a friendly environment, which includes greeting,

maintaining outstanding standards, solid product knowledge

and all other aspects of customer service

Responsible for opening and closing store in the absence of

the Manager

Communicate customer requests to management

Assist Manager with work schedules and assigning activities

New Sale Associate Trainer

2004-2006 Rite-Aid Pharmacy Washington, DC

Cashier/Stocker

Responsible for cashiering on a daily basis

Stocked merchandise neatly on shelves

Assist customers locating items in the store

Received numerous compliments for courteous and prompt

services

2003-2004 June Smith Daycare Oxon Hill, MD

Teacher Assistant

Performs a variety of clerical duties such as photocopying,

compiling records, data entry, and filing receipts.

Assist with driving the children on various trips to the

park, etc.

Maintain a safe and healthy environment

Plan both short and long range activities in accordance with

curriculum objectives.

Maintain daily open communication with parents

Education

Prince Georges Community College Largo, MD

Business Management

Oxon Hill High School Oxon Hill,

MD

National Honor Society 2003/2005/2006

Honor Roll GPA 4.0 2005-2006

References

References upon request.

Contact this candidate