Customer Service Part Time

Sean Kelly

** ***** ******

Hamburg, NY *****

Phone 716-***-****

Email: ********@*******.***

Objective To obtain a position interrelated with sales, researching

and/or writing that is challenging, and where there is

opportunity for advancement.

Education September 2000-May 2004: BA in English and Philosophy at

Manhattan College

September 2010: MA in English at the State University of New

York at Buffalo

Awards Dean's List, Honors English, Honors Philosophy, Epsilon Sigma

received Pi Honor Society; Freshman Year Walk-on for Manhattan College

Varsity Basketball team

Microsoft Word, Excel, Outlook, Power Point

Computer

Skills

Work (October 2007-April 2009) People Inc. Medicaid Service

experience Coordination Department Amherst, NY

Administrative Specialist/Assistant to the Director Full-time

Responsible for:

Creating and maintaining the department's Digital filing system

Administering the development, maintenance, and organization of

schedules, itineraries and various meetings for the Director

Ordering and maintaining office supplies and inventory

(developing purchase requisitions and interfacing/consulting

with outside businesses)

Providing basic technical computer support for employees who

use Client Track and Microsoft programs like Word and Excel

(April 2006 - October 2007) People Inc. Grants Department

Williamsville, NY

Grants Intern Full time

Responsible for:

Researching, identifying, and communicating with foundations

and

corporate giving programs to facilitate grant partnerships

Forming partnerships with financial supporters who identify

with People

Inc.'s mission to provide high quality programs and services

for people

with disabilities and their families

Writing letters, grant proposals and budget narratives for

programs that offer services for people with disabilities

Monitoring, reviewing, and analyzing post-grant proposal

information accordingly

(October 2005- Current) Part Time The Princeton Review

Williamsville, NY

Proctor Part Time

Work Responsible for:

Experience Supervising Princeton Review exams: Answering exam related

(continued) questions and preventing unethical behavior during exams

(February 2007 - July 2007) People Inc. Case Management

Department Amherst, NY

SES Speech Tutor Part Time

Helped Spanish speaking students with learning disabilities in

order to enhance their English speaking skills through

individual and group speech tutoring

Prepared reading lessons by utilizing and tailoring the Wilson

Reading System to student's needs and interests

(October 2005-June 2006) The Princeton Review Buffalo, NY

SES Tutor Part Time

Tutored students to help raise test scores and achieve academic

goals

Stimulated students academic interests in order to help them

overcome learning barriers

Motivated students to love learning by fostering critical

thinking skills

for alternative ways of thinking and solving problems

(November 2005 - January 2006) Express Cheektowaga, NY

Seasonal Sales Associate Part Time

Consulted customers on Express products, devised and

implemented sales

strategies to provide creative product advice

(May 2005 - August 2005) Verizon Wireless Cheektowaga, NY

Customer Service/Greeter Full time

Politely greeted customers who demanded product knowledge

Assessed customers needs, applied product knowledge, and

directed

accordingly

((September 2003 - May 2004) Campus Events for Manhattan

College Bronx, NY

Campus Coordinator Part Time

Coordinated events for Andrew Goodman, Campus Events Director

Helped to facilitate and set up events by collaborating with

various student

clubs and campus offices such as Student Activities to ensure

campus

events were planned, scheduled and carried through successfully

~References may be furnished upon request~

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