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Customer Service Manager

Location:
Midvale, UT, 84047
Posted:
September 25, 2010

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Resume:

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Logistics Professional

Transportation/Manufacturing Manager/Administration

Multifaceted, proactive leader with a diverse and flexible skill set applicable to multiple industries.

Demonstrated ability in assessing problem areas and offering recommendations resulting in

increases in productivity and profitability.

Professional Profile _______________________________________________________________

Meticulous, Detailed, Multitasking Professional: Energetic and progressive minded individual

with financial aptitude, excellent organizational skills, and a service oriented philosophy.

Cross functional Communicator: Demonstrated ability to problem solve, and effectively

communicate with internal and external customers.

Flexible & Versatile: Able to maintain a sense of humor under pressure; working through any issue

until objectives are accomplished and client needs are satisfied.

Skills Summary __________________________________________________________________

Operations Management Financial Management Freight Broker

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Strategic Planning Employee Scheduling CDL Class A

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Leadership and Supervision Bid Estimates & Contract Flatbed, Reefer, Dry

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Inventory Control Negotiations box, Rocky Mountain

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Warehouse/Distribution Customer Service Doubles

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Safety: D.O.T. & OHSA Time Management Shuttle Bus – 15

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Project Tracking/Reporting Dispatching passenger

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Occupational Health & Certified D.O.T. Drug Tickets & Inspections

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Safety Screen Collector Manteca

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Professional Experience ____________________________________________________________

CENTRAL REFRIGERATED TRUCKING – WEST VALLEY CITY, UTAH

2004 2009

ADMINISTRATION/OTR TRUCK DRIVER

Responsible for processing D.O.T inspections

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Provided support and acted as a liaison between the judicial system and OTR drivers

u

Flawlessly processed D.O.T. random and new hire drug screens

u

OTR Team Driver

u

Operatored the company shuttle bus

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NEWSPAPER AGENCY CORP – SALT LAKE CITY, UTAH 2002 2004

DOCK WORKER/VAN OPERATOR

Loaded and unloaded trucks

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Delivered newspaper bundles to outside crews for distribution

u

DICK SIMON TRUCKING – WEST VALLEY CITY, UTAH 1985 2002

DISPATCHER/OTR TRUCK DRIVIER

Provided Night Dispatch and X Pay to the drivers

u

OTR Team Driver

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DREAM WORLD DESIGN – SALT LAKE CITY, UTAH 1984 1985

SEAMTRESS

Performed high quality piece work for factory

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RUNNING HORSE TRADING – MIDVALE, UTAH 1980 1984

OPERATIONS MANAGER

Oversaw all shipping and receiving including prioritizing shipments, determined route

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assignments and supervising 100 employees

Accountable for scheduling freight carriers, commercial orders and residential deliveries

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Managed inventory, expediting orders, processing paperwork and handling customer service

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Planned daily workload based on available labor, adjusting priorities according to staff ability

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levels

Maintained an OHSA safe environment

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HARDY TRUCKING SALT LAKE CITY, UTAH 1978 – 1980

FREIGHT BROKER

Awards _________________________________________________________________________

2 Million Safe Miles Award – Central Refrigerated



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