Customer Service Technician
Resume:
PAMELA S. WILSON-ROSS
abkpoh@r.postjobfree.com
SUMMARY
Laboratory Technician with 10+ years of experience performing chemical and biological testing
procedures to maintain product stability for government and private industry. Strengths in
measuring product parameters and determining chemical and biological contamination of metal
working fluids and water samples. Experienced in tests including: pH, conductivity, alkalinity
titrations, %concentrations, formaldehyde release biocides, heavy metals, % water, density,
viscosity, infrared spectroscopy, residue analysis, and microscopic identification of biological
matter, and material testing. Proficient in the use of the following computer applications:
• LIMS by LabVantage • Microsoft Word, Excel • Outlook, Internet
PROFESSIONAL EMPLOYMENT
*Currently employed part-time as a PRN caregiver with Homewatch Caregivers, Sylvania
OH 5/22/2009
MASTER CHEMICAL CORPORATION, Perrysburg, OH 1999-2008
Manufacturer and marketer of specialty metalworking fluids, concentrated washing and cleaning compounds, and rust
preventatives.
Laboratory Technician
Set up and conducted high volume chemical and physical laboratory tests on new and existing
products to ensure compliance to standards and specifications. Compiled and reported results of
test. Responsible for all sample data and LIMS sample report releases. Tech Line Representative
for customer service calls.
• Logged incoming samples on daily basis, entered new and updated customer profiles in
LIMS database, and determined appropriate testing for samples with specific problems.
• Analyzed metalworking fluids, industrial cleaners and water samples for pH, conductivity,
% concentration by titration and dissolved
metals by ICP (Inductively Coupled Plasma)
• Analyzed non-routine and troubleshooting samples, material testing and product
compatibility testing.
• Performed Burette titrations for % concentration by alkalinity on different types of
cleaners.
• Conducted biological evaluation of aerobic / anaerobic bacteria and fungus.
• Conducted microscopic identification of biomass and fungus.
• Calibrated equipment on daily basis, including: Refractometer, Brinkman Titrino 48
Autosampler, X-ray, DR/890 Colorimeter,
Inductively Coupled Plasma (ICP),
• Wrote project reports for companies such as Ford Motor Company, General Electric
Company, Boeing, Pratt & Whitney and Alcoa / Reynolds Wheel Products Canada.
• Conducted infrared analysis of liquid and salt samples by FTIR / KBr.
• Conducted lab training for both domestic and international associates as well as training
and audits for outside laboratory personnel.
• Developed and updated training manuals as primary trainer for Distributors, Managers, and
Service Engineers.
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CITY OF TOLEDO, Toledo, OH 1997-1999
Intern, Division of Environmental Services
Performed laboratory and field tests to monitor environment and investigate sources of pollution.
•Pretreated and preserved in-coming water samples.
•Analyzed water samples for pH, conductivity and biochemical oxygen demand.
•Evaluated samples for turbidity and dissolved / suspended solids.
•Prepared acid dilutions and reagents, such as MBTH and ferric chloride for cyanide
interferences.
EDUCATION
Associate of Applied Science in Chemical Technology (Environmental Control / Protection),
The University of Toledo, Toledo, OH
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