Manager Quality Control

Operations and Project Management

Strategic Planning / Resource Allocation and Optimization / Process

Improvements

Relationship Management / Staff Development / Coaching and Mentoring

I am a journeyman-level management professional with more than a decade

of experience directing operations, administration, budgeting and

analysis in Retail and Manufacturing environments. What needs to be done?

I know how to put the pieces in place to make it happen. I take proactive

ownership in all projects trusted to me and make sure they are completed

on time and within budget.

Operations and Management Strengths:

. Process Redesign / Change Management

. Project and Operations Oversight

. Cost Analysis and Reporting

. Policy and Procedure Review and Development

. Quality and Inventory Control

. Team Building and Mediation

. Creating Documentation and Training Materials

. Leading by example as a working manager

.

Retail Imaging Management Group October 2008 to present

Purchasing and Inventory Control Manager, November 2009 - present

Call Center Floor Manager, February 2009 - November 2009

Technical Call Center Agent, October 2008 - February 2009

Since 2008, the company has nearly tripled in size (from 40 to 110

employees) and there has been a constant restructuring process because of

it. For me, RIMG has been a lesson in raising my hand. On top of my

regular duties, I have served as manager for a number of departments on

an interim basis while they searched for new leadership. In these

instances, my role was to evaluate policy and procedure, streamline

processes and prepare the departments for a smooth transition.

Highlighted Experience:

. Maintains inventory, purchasing and sales integrity in QuickBooks.

. Translates sales forecasts into an actionable inventory plan

including managing lead time and costs.

. Oversees and approves all things purchased by the company.

. Assists with development and tracking of project timelines in

support of new programs.

. Writes Standard Operating Procedures as they apply to specific

departments and programs.

. Installed methods to monitor the flow of materials through

Receiving, Repair Depot, Quality Control and Shipping.

. Recruits, trains and develops team members as well as counsels and

reviews them.

. Served as interim manager for Warehouse, Facilities, Shipping and

Receiving, Repair Depot and Quality Control

(Feb. 2010-Aug. 2010)

. Served as interim manager for the Research & Development and Parts

Departments

(April 2010-July 2010)

Costco Wholesale September 1999 to October 2006

Area-Level Manager, May 2002 - October 2006

Front End Supervisor, June 2000 - May 2002

Clerk/Forklift Driver, September 1999 - June 2000

Costco was perhaps one of the best experiences I could have. The sheer

variety of situations I dealt with prepared me for just about anything. I

started there in order to supplement my freelance writing career by

picking up part-time work as a clerk. After a full-time supervisor

position was offered to me, this turned into a seven-year odyssey.

Highlighted Experience:

. Managed Membership, Merchandising, Receiving and Service Deli

departments. (The crews ranged from 8 to 15 people.)

. Oversaw Front End operations and 90 to 100 employees as part of a

team of seven supervisors.

. Hired, developed, scheduled, counseled and reviewed employees.

. Set safety stock standards, reordering points and quantity levels

to ensure consistent supply.

. Nurtured and built relationships with vendors, corporate suppliers

and customers.

. Developed and implemented a Supervisor In Training program to coach

future leaders.

. Maintained appropriate staff levels to ensure service standards and

quality responsiveness.

. Acted as the main contact point for solving and satisfying customer

complaints.

Education

Seattle Pacific University B.A. Journalism, B.A. Communication, 1995

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