Customer Service Manager

** *** **** *****;

Clayton, NC ***** Cell: 919-***-****

abkpnp@r.postjobfree.com

Ivonne Fantasia

Objective Administrative Assistant position, where my Business Administration

Degree and my experience as an HR assistant, as well as my bilingual

communication skills and strong customer service background will be an

asset to the company.

Profile Excellent bilingual oral and writing communication and interpersonal

skills. Fluent in English and Spanish.

Strong Customer Service background. Experience interacting with a

diverse clientele and always managed customer satisfaction in difficult

situations.

Quick learner. Adaptable to different circumstances and people. Ability to

work with a very diverse staff, in every company that I have worked for,

individually an as a team player.

Highly organized and detail oriented. Able to multi-task and work well

under pressure.

Good computer skills. Knowledge of Microsoft Word, Excel and Outlook.

2007-Present Miller and Long Concrete Construction Garner,

Experience NC

Human Resources Assistant

Recruiting and staffing for all the job sites.

Assisting with employees relations.

Company employee communication.

Maintaining employees’ files and HR filing system.

Answer employees’ questions concerning compensation as to hours

worked, overtime, benefits.

Assisting with the day-to-day efficient operation of the HR office.

2006-Present The Mortgage Bus Enterprises, LLC, Clayton,

NC

Loan Processor

Solicited and marketed conforming (A paper) and non-conforming (A-,

B/C paper) mortgage programs to prospects and qualified borrowers.

Directed the loan application process and performed automated

approvals, loan placement, and file submission.

Coordinated all loans being processed, cleared all conditions, scheduled

closings, and made sure all loans closed in a timely manner.

In charge of all Administrative Assistant duties for the Real Estate

Division.

2004-2005 Casalerno Salon Clifton, NJ

Hair Stylist Assistant

Greeting and interacting with clientele. Educated clients about our

products so they became interested in purchasing them from our retail

shop.

Increased retail sales from 120 a week to 250 a week within the first two

months.

Recognized by salon owners and customers how valuable I was to the

salon because of my product knowledge, customer service, and being

able to communicate with a diverse clientele.

Hair washing/scalp massage. Blow-drying, color mixing, color application

Made sure salon looked neat and clean at all times.

2001-2003 Hogar Mortgage & Financial Svcs. Paramus, NJ

Loan Processor

Hired as a receptionist and got promoted within first two months to a loan

processor due to satisfactory customer interaction, and good

organizational and bilingual communication skills.

Created an operational manual for the reception area.

Graduated from an underwriting class, which helped me understand

FHA rules and regulations better and improve my performance.

Directed the loan application process, loan placement and file

submission.

Coordinated all loans being processed, cleared all conditions, scheduled

closings, and made sure all loans closed in a timely manner.

1998-2001 Club Med Cancun, Mx

Public Relations Department

Rotate to different positions as a company requirement to become a

department manager:

Transportation Department Assistant Manager:

Assisted Manager in all department duties.

Created a “Delayed Luggage Log” which is still being used in the

Cancun Village.

In charge of organizing transfers airport-hotel-airport.

Insured customer satisfaction including transportation and numerous

guest concerns in both hotel and airport.

Responsible for all types of luggage handling (including delayed, missing

and damaged).

Managed 10 to 15 staff members.

Front Desk Receptionist

Insured satisfactory and expedient daily “check in and out” for up to 200

guests.

“Check-ins and outs” for charter flights up to 1000 guest per weekend.

Responsible for cash draw, daily banking in and out.

Went to airport to meet guest for first impression and explain the about

Club Med experience, while being transported to the village.

Helped guest at front desk with their numerous needs.

Promoted to transportation department assistant manager within a year

of working at front desk.

Administrative Assistant for the Financial Manager

Prioritized manager’s agenda and multi-task office duties.

Responsible for translating and typing management documents in both

English and Spanish, as well as resort activities’ weekly program for the

staff and guest, the latest in English, Spanish and French.

In charge of monthly inventory and maintaining stock levels for office and

front desk supplies.

Biggest achievement in this position learned basic French which help my

communication skills.

Education 1993-1998 Technological Institute of Oaxaca Oaxaca, MX

B.A., Business Administration with a specialty in Tourism.

Completed thesis “Entrepreneur program for Business Administration

Students” in order to obtain college degree.

1994-1998 The Cambridge Academy Oaxaca,

Mx

English as a Second Language Degree

2004-2005 Capri Institute Paramus,

NJ

State Board Licensed Cosmetologist

Certified as a make-up artist by Americana Enterprises, Inc.

CPR and First Aid Certified by the American Red Cross.

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