Customer Service Sales
Resume:
MARGARET W. LEGGE
Madison, TN **115
OBJECTIVE To pursue a position which will utilize my background in
management and sale. Thirty-eight years of experience in the retail industry, as
well as PC and exceptional customer service and management skills qualify me for
such a position.
BUSINESS EXPERIENCE
2006-2009 MACY’S, INC. - Goodlettsville, Tennessee:
Sales Associate
Meet and exceed sales goals, customer service, and problem solver for other associates, customers and
merchandise.
Assistant Department Manager
Problem solver, decision maker, vendor claims, stock transfers, communication, receiving inventory
processing, back up to manager and overall team player.
Cash Office
Computer input of currency, checks, and any cash documents for all terminals and make daily bank
deposit.
Customer Service
Take care of customer questions and problems. Answer incoming calls and internal transfers on two
multiple line phones.
Ticker Master
Computer look up of venues, events, seating availability, and actual sales of tickets.
UPS
Prepare packages and print shipping labels daily for pickup. Look up in computer shipments for
customers.
1998-2006 HECHTS, Division May Co., Inc. – Goodlettsville, Tennessee:
Sales Associate
Meet and exceed sales goals, customer service, and problem solver for other associates, customers and
merchandise.
Assistant Department Manager
Problem solver, decision maker, vendor claims, stock transfers, communication, receiving inventory
processing, back up to manager and overall team player.
Cash Office
Computer input of currency, checks, and any cash documents for all terminals and make daily bank
deposit.
Customer Service
Take care of customer questions and problems. Answer incoming calls and internal transfers on two
multiple line phones.
Ticker Master
Computer look up of venues, events, seating availability, and actual sales of tickets.
UPS
Prepare packages and print shipping labels daily for pickup. Look up in computer shipments for
customers.
1971-1998 CASTNER KNOTT, Division Mercantile Stores, Inc. –
Goodlettsville, Tennessee:
Department Manager, Supervisor
Managed inventory and sales for eleven departments with annual sales of $4-5 million. Responsible for
budget and sales projections. Decision maker, merchandiser, special events coordinator, and assistant to
corporate buyer. Lead training courses on terminal procedures and company policies for new hires.
Supervisor for approximately twenty-five associates with duties including preparation of weekly
schedules and annual reviews. Also responsible for filling vacant positions.
EDUCATION
Hunters Lane High School, Nashville, Tennessee – Adult Education Night Classes -
July 1997
Middle Tennessee State University, Murfreesboro, Tennessee – Home Economics - 1965
REFERENCES
Available upon request.
Contact this candidate