Customer Service Manager

Jennifer Kay Griffin

**** ******** **.

Colorado Springs, CO 80915

Phone: 719-***-**** E-mail: *******@*******.***

OBJECTIVE: Obtain a position with your company in an administrative and customer

support role

PROFESSIONAL SKILLS: A proven team player with excellent computer skills, and multi-

tasking ability. Written and oral communication skills--with experience in in-bound/out-bound

calling, accounting, training, quality control, and general customer service and support.

EXPERIENCE:

Assistant Manager International House of Pancakes:

AUG 2004-Present

1 Manage front house/back house restaurant operations for a high-volume restaurant.

2 Responsible for the planning and preparation of kitchen equipment, production, quality

assurance, store cleanliness, and the safety and expediency of servers and kitchen staff.

3 Responsible for all cash intake and disbursements throughout the day ensuring each

register has the correct balance at all times.

4 Accountable to the store manager for ensuring great customer service and 100% customer

satisfaction.

5 Handle weekly inventory and vendor relations to ensure the timely and cost-effective

purchasing of food, beverages, and small wares.

6 Trained new hires and helped develop scopes of work for each position in the store.

7 Helped the store manager and owner with accounting duties during reporting periods.

8 Consistently rated above peers by store managers and owners.

9 Responsible for store management in the manager’s absence.

10 Certification for front of house excellence and training.

Customer Service Representative Department of Motor Vehicles: JAN

2008 – SEP 2009

11 Managed multiple requests for local residents’ motor vehicle requirements.

12 Collaborated with various car dealerships in order to

13 Responsible for knowing every detail of Colorado’s vehicle laws and regulations.

14 Responsible for the cash management of my desk.

15 Abilities led to an increase in efficiency for entire office by 10% during shift.

EDUCATION:

16 BA University of Northern Colorado

MAY 2007

REFERENCES: Can be given upon request.

Contact this candidate