Manager Customer Service
Resume:
Brenda Johnson Melton
Newport News, VA 23603
QUALIFICATIONS SUMMARY
Administrative manager with strong organizational, technical, and
interpersonal skills, experienced in sales, customer service, customer
consultation and follow-up. Confident and poised in interactions with
individuals at all levels. Demonstrates clear, logical communication with
exceptional record keeping and evaluation skills. Detail oriented and
resourceful in completing projects on time and within budget.
SKILLS OVERVIEW
Accounts Payable/Receivable
Word Processing & Spreadsheet Creation
Computer Operations and Interfacing
Filing & Data Archiving
Cash Drawer, Credit Card(POS)
General Ledger Bookkeeping
Payroll & Benefits Administration
Multi-line Telephone Reception
Marketing, Budgeting and Advertising
Proposal and Contract Composition
Detailed Cost Analysis
I-9 Documentation, W-2, Wage Statements, 1099 Preparation
Recruitment and Training
EXPERIENCE HIGHLIGHTS
Management and Customer Care
Telephone support for customer inquiries; advanced codes and regulatory
processes; set up sales meetings, perform cold calling.
Assist in pre-qualification requirements; manage customer relations,
troubleshoot
Install and implement credit card POS processing system resolving the
billing problems.
Insurance needs consultation in detailed, multi-step customer interviewing
process for claims verification and eligibility determination.
Top seller automobile and homeowner's insurance packages with computer
rating analysis system
Management and Supervision
Recruit, train, supervise full and part time staff of 5-8; teach OSHA
safety training programs; health benefits coordinator and HR contact.
Maintain timekeeping, leave/absence status, and related databases.
Coordinate work-flow between President, Vice-President, support staff,
crews, prioritize and delegate tasks; assure accurate and on-time
completion of assigned tasks
File employment documents; file tax documents weekly, monthly, quarterly,
yearly; responsible for banking.
Administrative Support and Sales
Perform administrative support functions mid-sized corporations.
Sell custom home packages and coordinate residential/commercial building
projects.
Perform general ledger accounting functions, set budgets, track expenses,
A/P and A/R
Proof and edit contracts, reports, marketing, advertising materials.
Communicate directives to company members; liaise between clientele,
contractor, sub-contractors, zoning and code officials.
Improve sales 50% .
EMPLOYMENT HISTORY
Licensed Personal Lines Agent, HomeInsurance.com, Wilmington, NC (2009)
Owner/Manager, The Storage Place, Inc., Frisco, NC (2002-2009)
Owner/Manager, S&S Design and Construction, Frisco, NC (1999-2005)
Postal Clerk, United States Postal Service, Hatteras, NC (1998-2002)
EDUCATION AND TRAINING
NC Insurance Licensed-Personal Lines Agent, NPN#14352943 (2009)
Master of Arts, English, East Carolina University, Greenville, NC (1994)
Bachelor of Arts, English, East Carolina University, Greenville, NC (1990)
Microsoft Office Suites Certificate, Keiser University, Daytona Beach, FL
(2005)
COMMUNITY INVOLVEMENT
Active volunteer South Topsail Elementary School and PTA, Hatteras Island
Cancer Foundation, UMC Sunday school and youth activities, and meal
delivery to elderly.
Contact this candidate