Administrative Assistant Customer Service
Resume:
Iris Jones
**** ******** ****, ****. *** Irvine CA, 92612
OBJECTIVE: Enthusiastic, self motivated and experienced candidate seeking
to contribute to the growth and advancement of an organization by utilizing
my extensive experience, team attitude and computer skills for mutual
benefit.
SKILLS/QUALIFICATIONS:
. Extensive experience with Microsoft Word, Excel, PeopleSoft, Microsoft
Outlook, Scheduling, Word Perfect 10, Timeslips, Elite, MAS 90 and
Oracle.
. Excellent interpersonal communication skills
. Excellent organizational and customer service skills
. Ability to work multiple projects.
. Work well with little to no supervision, as well as a team player
EXPERIENCE:
ROBERT L. ALLEN, ATTORNEY AT LAW, Los Angeles, CA 4//2009-7/2010
Legal Secretary and Billing Clerk (temporary)
. Responsible for litigations, pleadings, Filings State, Federal and
Court of Appeals.
. Schedule and confirm hearings, meetings, related appearances.
. Research and respond to inquiries regarding billing issues and
problems
. Meet deadlines in a fast-paced and multi-tasked environment using time
management
. Compiles and bills attorney hours to clients every month.
. Ability to execute complex bills in a timely manner (i.e., multiple
discounts by matter, split party billing, preparation of electronic
bills).
. Reviews and edits pre-bills in response to attorney requests.
. Process write-offs following Firm policy.
. Process all related billing and client accounting functions, and
prepare related reports and analyses.
. Utilizes computerized accounting and payables software programs to
perform duties and responsibilities.
. Creates and distributes monthly reports
. Creates billing formats as needed.
. Review and verify accuracy of billing and supporting documentation.
. Responsible of mail, opening and maintenance of clients' files and
heavy phones.
RICOH BUSINESS SOLUTIONS, Tustin, California
Sr. Coordinator/Lead Credit and Collections
12/2005-2/2009
. Working with collectors to insure that accounts are being processed
correctly.
. Extensive knowledge of collection techniques and procedures.
. Training Accounts Receivables Department on Oracle, Datamatix, Vista
and Discovery.
. Knowledgeable in providing credit ratings on accounts, using D&B
Rating and Score Guide.
. Researching and resolving billing and payment discrepancies in a
timely manner.
. Administered credit card billing, refunds, performed account
maintenance and credit adjustments to accounts.
. Analyzing financial statements to determine and issue credit.
. Handled account cancellations, invoices discrepancies and customer
disputes.
. Month end review and report on A/R aging offset credits with open
invoices to write off to bad debt.
. Daily posting payments to accounts.
. Daily printing of invoices, e-mailing, faxing and copying invoices.
. Attempt to repossess merchandise when customer fails to make payment.
. Draft demand letters for delinquent accounts
. Assisting customers with issues to determine the root cause of the
problem and provide follow up to ensure customers satisfaction.
County Of Los Angeles, Children's Court, Monterey Park, CA
11/2004-3/2005
Legal Secretary
. Working under the general direction of three attorneys.
. Responsible for all civil litigation filings, State, Federal and Court
of Appeal.
. Responsible for all law and motion, pleadings and public records act
assignments.
. Prepare documents, memoranda, correspondence and reports.
. Scheduling case calendaring and absence calendaring.
. Responsible for entering daily time sheets for assigned attorneys.
. Responsible for any changes made to the dependency trial notebook.
. Knowledgeable of substantive and procedural law in Civil Litigation,
judicial court system and legal research methods.
. Ability to interact with diverse individuals and groups.
SPRINT PCS Irvine, California
10/1998-9/2002
National Accounts Specialists - Collections
. Reduced repeat complaints by 55% and overcame expectations by actively
listening to customer.
. Resolved technical problems, complex billing problems, service
installations, account charges and provided product information to
customers.
. Handled customer requests in a professional manner.
. Researched and analyzed complex customer issues to determine the root
cause of the problem and provide follow up to customers to ensure
satisfaction.
. Researched and verified customer account and credit card refunds.
. Processed customer phone orders, fielding high volume of calls.
EDUCATION:
07/03-02/04 Kaplan University, formerly CEI
Legal Administrative Assistant Program
. Earned Legal Administrative Assistant Certificate
. Course of study included Law Office practice and
procedures.
. Legal Research, Torts, Contracts, Real Property, Family
Law.
. Estate Planning /Probate, Wills and Trust and
Bankruptcy,
. Certificate in Excel, Microsoft Word, Access and Oracle
REFERENCES AVAILABLE UPON REQUEST
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