Customer Service Sales
Resume:
ROBERT LEE CURTIS
Central Square, NY 13036
abkpiu@r.postjobfree.com
Profile:
Master's degreed business professional with a background in operations in
the retail sector. My history includes a particular emphasis on labor
relations, scheduling and planning, and budget analysis. I have spent my
career multitasking handling the complexities of the operation. My
education has given me a broad perspective that I can apply across all
functions of a business. My desire is to be on a team that wants to win by
conducting business with passion, intelligence and open minded thinking.
Education:
M.B.A. LeMoyne College, Syracuse, NY (GPA 3.4)
May, 2003
B.S. Operations Management, LeMoyne, College Syracuse, NY (GPA 3.8)
May, 2001
Computer Skills MS Word, Excel, Power Point
Experience:
Signature Floor Care, Inc., 2002-Present
National contracting firm specializing in commercial floor care
Owner and Operations Manager
. Started business in 2002 and grew the company from the ground up from
one employee and zero sales to 10 employees and $300K in annual sales
. Responsible for all business operations including sales, Human
Resources, client contract negotiations and work force performance
. Manage multi-unit operation across Central New York.
. Increased sales and developed a more diversified source of revenues in
each year of operation
The Penn Traffic Company, Store Operations 1992-
2002
National retail grocery store chain
Store Manager; 1998-2002:
. Full operational responsibility for a grocery store with $20 million
annual sales
. Managed staff of 80 associates with 6 Department Leads that reported
directly to me
. Responsible for:
o Sales
o Labor scheduling
o Human Resource functions
o Profitability and cash flow
o Inventory management
o Store merchandising
o Maintenance and overall facility conditions
o Union negotiations
. Responded to and improved customer service issues
. Accomplished increased sales trends in all markets managed
Co-Manager; 1996-1998:
. Second in command to the store manager for all aspects of the business
operation.
. Worked as a team and was interchangeable with the store manger.
. Responsible for:
o Order writing and inventory control
o Labor scheduling
o Cleanliness and sanitation to include OSHA and NYS compliance
o Human Resource functions
o Perishable department management
o Customer service
Grocery Manager; 1992-1996:
. Responsibilities included the profitability of the grocery department
through merchandising techniques and proper product mix
. Managed inventory levels for a department that typically represented
over 50% of total store sales
. Was promoted to higher volume stores three times in a four year span
. All markets managed exceeded corporate budgets by a minimum of 3%
gross margin for the grocery department. (Minimum $6M yearly grocery
sales)
REFERENCES AVAILABLE UPON REQUEST
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