Manager Customer Service

Kelly M. Richardson

**** ****** **. *** **** ~ San Diego, CA

abkphk@r.postjobfree.com ~ 608-***-****

Human Resources and Marketing Qualifications and Capabilities

. In-depth undergraduate studies in Marketing and Human Resource

Management including courses in Marketing Research, Consumer Behavior,

Employee Relations, Compensation and Benefits, and HR Staffing and

Planning

. Extremely focused on completing tasks with the ability to work well

under pressure, always meeting deadlines

. Detail-oriented with exceptional organizational skills as demonstrated

through coursework and work experience

. Outstanding ability to manage groups of people, while planning and

executing tasks in a timely and efficient manner

. Confident individual who can effectively communicate with a variety of

different people to accomplish daily goals

. Proficient in Internet applications, Microsoft Office Suite, and Final

Cut Pro for editing, writing, and research

Business Administration Education

University of Wisconsin Oshkosh Oshkosh, Wisconsin 2005-May 2010

Bachelor of Business Administration in Human Resource Management and

Marketing

. Study Abroad in Scotland- Wisconsin in Scotland Program 2008

Related Work Experience

Lutheran Social Services of Wisconsin and Upper Michigan Appleton, WI

2009-Aug. 2010

Human Capital Assistant/Intern

. Acted as a communication source between departments; answering,

transferring, and screening phone calls

. Introduced to the concepts of wage and salary administration;

performance evaluation, benefits administration, personnel and

competency development, labor and professional relations, and

occupational safety and health

. Acted as the records retention manager, updating and creating

electronic company and employee files

. Became familiarized with Talent Management Software including Citrix,

Ultipro, and the LSS employee portal

University of Dreams Fall 2009

Marketing Campus Representative

. Formed an in-depth advertising campaign that promoted the University

of Dreams to students at the University of Wisconsin Oshkosh

. Used advertising methods such as print ads and online advertising,

along with conducting many focus groups.

W Hotels San Francisco, CA Summer 2009

HR Intern

. Analyzed the differences between HR generalist and specialist jobs, as

well as the skills and competencies currently needed by Human

Resources Managers

. Assisted HR managers in teaching employees about the W brand and the

hospitality industry as a whole

. Participated in the new hire process by conducting phone interviews

and assisting with new hire paperwork

Maurice's Clothing Store Middleton, WI 2006-2009

Assistant Manager

. Developed the ability to network within a company and gained exposure

to all facets of the business

. Assisted in the progress and development of 10 employees through

continual training and learning activities

. Compile and analyze weekly sales data, maintaining a ledger and

recording corporate receipts and bank statements

Send It Now Madison, WI 2004-2006

Office Manager

. Refined customer service skills through consistent interactions with

employees and patrons

. Acted in a managerial role by planning work, supervising staff, and

handling difficult customer inquiries

College and Community Activities and Leadership

Activities and Events Coordinator, Alpha Xi Delta Sorority September

2006-May 2009

. Plan social events and ensure national council approval through

completing required paperwork

. Attend events and lead/execute all risk management objectives to

ensure the safety of all members

Student Leader, Stoughton Norwegian Dancers 2005

. Served as captain and mentor for the dance group both locally and

nationwide

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