Manager Sales

CORTNEY C. COZZENS

**** ****** ********* **.

Green Bay, WI 54302

Phone: 920/468-3009, FAX: 920/468-3009, Cell: 920/366-0494

********@*********.***

Senior Operations Manager/ District Director

I am a dynamic Spanish speaking, cross-cultural manager with over 24

years of solid leadership in Human Resource management, international

retail operations, financials and inventory controls. Experienced trainer

in growth and development methods supporting both business and non-for-

profits . Customer service oriented leader adept at executing cost

effective strategies in people and project management that support

increased revenues and solid team development.

WAL-MART STORES, INC Bentonville, AR 2008-2010

Co-Manager, Janesville, WI, 2010

. Total store management of an 85 million plus super center.

Recently managed inventory process resulting in an actual shrink of

.35, eleven basis points below target of .46 resulting in 100K

savings.

. Executed and tracked performance via HRIS and SOP, IMS and Root Cause

Analysis matrixes and report cards. Implemented total store training

of Mission Analysis "Gung Ho", Grass Roots training, feedback and

brainstorm sessions to all three shifts.

. Monitored, measured and managed total safety production, food handling

and employment compliance guidelines for EEO, OSHA, FDA, and other

regulatory agencies. Supported training and roll out of new Organics,

COOL Signing and Sustainability programs.

. Secured corporate funds for community outreach for charitable causes

throughout the community (Children's Miracle Network, etc)

. Championed diverse management mentoring relations, ultimately

supporting Good Faith Efforts Diversity Goals program ensuring Hmong

and Hispanic diversity in the talent pipeline.

. Recipient of 2010 Claims Management Inc. "Gold Star Excellence" award

for Service Above And Beyond"

Developmental Co-Manager, Wausau, WI, 2008 - 2010

. Divisional HR Subject Matter Expert. Trained senior salaried managers

representing over 200 stores in 4 states on company wide HRIS upgrades

supporting recruiting, tracking, career development and associate

Crisp Course Catalog and Library.

. Co-Developed, authored and facilitated over 36 training courses in MN,

IA and WI to senior salaried Store Managers, Co-Managers, Assistant

Managers, Pharmacists and Vision center managers. As the SME,

followed up with management questions per contact request after

seminars. Insights and feedback was foundation piloting and

subsequent international roll out adapted training resources

throughout the company.

. Planned, conceptualized and executed a diversity market wide event.

Networked with local Hispanic community leaders, chamber, UWSP

educators.

. Completed 12 month training program based in a 100 million plus

operation in Wausau. .Six weeks of off site training at regional HQ

in Chicago.

BAY-LAKES COUNCIL, BSA Appleton, WI 2003-2008

District Director, Green Bay

. Sales leader: Successfully increased product sales 126%. Recognized

as leader at National Sales meetings in 05, 06 and 07.

. Marketing: Directly controlled the family capitol fundraising

campaign and increased donations 94.2% above prior campaign.

. Training and Development: Grew district an additional 35 new units, of

which 39% constituted outreach or "Special Needs" units. As a result,

two new Scouting Divisions were created leading to the hiring of four

fulltime staff and six para-professionals.

COST U LESS Preston, WA 2001-2003

Sonora CA, Retail Manager, Grocery Outlet

. Managed the only US based store (23,000 sq. ft. warehouse club) in a

chain of 11 stores.

. Successfully coordinated business activities with annual sales

exceeding $6.5 million dollars.

UTE TRIBAL ENTERPRISES LLC Ft. Duchesne UT

1999 -2001

Fort Duchesne, UT, Ute Plaza Supermarket Director

. Managed, total P & L of an 18,000 sq. ft. full service Associated

Foods Stores supermarket, mobile catering operation, and two off site

satellite trading posts, owned by Ute Indian Tribe through Ute Tribal

Enterprise LLC. Weekly sales between $30,000 and $40,000.

. Supervised, hired and mentored thirty-two Native American team

members.

SUPER TARGET STORES Minneapolis, MN 1997-1998

Centerville UT, Executive Grocery Manager,

. Identified and co-developed audit and inventory procedures that led to

cost saving inventory controls with an immediate savings of over

$700,000 in dated merchandise credits division wide.

. Managed, schedules, production, merchandising and P&L functions for

perishable and grocery.

WAL-MART STORES & WAL-Mart de MEXICO Bentonville, AR 1993-1997

Layton, UT, Hardliners /Softlines Co-Manager, Wal-Mart Stores, 97

Mexico City, MX, Executive Manager Consumables/Grocery, Hardlines and

Ops.. 94 -97

. Developed, trained and executed plans, policy and procedures in

Spanish facilitating in the successful conversion of the largest

single store acquisition (420,000 sq. ft. and over 800 employees),

first ever in the history of the "Super Center" concept.

. Recognized and awarded the as manager on the team for the 1996 best

International Conversion by then CEO David Glass.

Mexicali, Baja North, Mexico, Executive Hardlines Manager, Wal-Mart de

Mexico, 94

. Screened, hired, trained and placed over 450 associates from entry

level to executive level management utilizing my corporate training

and Spanish. Team taught entire Wal-Mart HRIS, systems, logistics and

replenishment content utilizing direct and simultaneous translation.

. Resolved distribution and logistical challenges and "unique" boarder

NAFTA compliance issues.

. Developed, negotiated and executed buying strategies with senior U.S.

and Mexican buyers.

Ukiah, CA, Manager Soft Lines, Manager Over Night Logistics and Flow

93 - 94

. Recruited to be on Wal-Mart's first International "SWAT" Team to

Mexico. Documented logistics flow, claims process, and governmental

regulations regarding NAFTA compliance.

. Trained, managed, supervised and hired proto-type store over 200

associates. This Division One store averaged weekly sales of $200,000.

Salem OR, College Recruit Management Trainee, 1993

. Completed Management trainee program. Trained, set and grand opened

first stores in WA and ID.

EDUCATION

BA Communications, Brigham Young University, Broadcast Sales and Management

BA Latin American Studies, Brigham Young University, Kennedy School of

International Relations

LANGUAGES

Fluent in Spanish

AFFILIATIONS

SHRM

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