Customer Service High School
Resume:
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* *** * * * • P L A T T E C I T Y, M O • * * * 7 9
( 816 ) 213 4 8 7 9 • N F B U R K E @ YA H O O . C O M
NICHOLAS BURKE
OBJECTIVE
To attain a position wherein I can use my capabilities to contribute to the
success of the company and those around me.
SUMMARY OF QUALIFICATIONS
Ÿ Knowledge of operating/managing a business
Experience in communicating with owner and employee’s/independent
Ÿ
contractors/customers
Ability to accomplish goals with little/no supervision in time allotted
Ÿ
Ability to learn quickly
Ÿ
Ability to successfully implement/improve processes
Ÿ
Proficient in Microsoft Works, primarily Excel and Word
Ÿ
WORK EXPERIENCE
December 2008 Present National Baggage Svc. Platte City, MO
Operations Manager
Operate day to day running of business
Ÿ
Set up computer based system instead of old administration’s paper based system.
Ÿ
Cut paper usage 95%
Ÿ Responsible for budgeting and ordering of office supplies
Ÿ Maintain three van fleet
Ÿ In charge of scheduling four dispatchers and twenty five delivery drivers weekly
Ÿ Responsible for training six dispatchers in shift responsibilities as well as sixty
delivery drivers in courier SOP
Ÿ Responsible for setting up and routing drivers efficiently to meet time limits stated
in contracts
Ÿ Maintain good relations with airline employee’s and management
Ÿ Check driver manifest sheets and make any corrections needed
Ÿ Data entry into Excel spreadsheet
Ÿ Ability to type 60 WPM
July 2005 November 2008 National Baggage Svc. Platte City, MO
Dispatcher
Call and set up deliveries for drivers
Receive incoming calls from customers and update on delivery ETA’s
Pick up luggage deliveries at KCI Airport from multiple airlines on a
set schedule
September 2004 June 2005 Blockbuster Kansas City, MO
Customer Service Representative
Process customer transactions
In charge of cashiers drawer
Assist customers in finding specific movies and merchandise
Keep store clean and in order
EDUCATION
September 2004 January 2006 Missouri Western State Univ. St. Joseph, MO
Ÿ 30 hours of general studies classes
September 2000 May 2004 Platte County R III High School Platte City,
MO
High School Diploma
EXTRACURRICULAR ACTIVITIES
Three years lettering in varsity football
Member of three state championship teams
1 years on school newspaper staff as sports columnist/cartoonist/writing
editorial column
Award from Missouri University Journalism Dept. for cartoon
strip
LANGUAGES
Two years of High School French
REFERENCES
June Manion
Owner, National Baggage Service
John Mascal
Entrepreneur
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