Customer Service Human Resources

KATE POTTER LITZ

**** ********** *** **, ***********, NM 87114 505-***-****

**************@*****.***

OVERVIEW

Extensive experience in Web Marketing, PR, HR, Customer Service and

Broadcast Production

Skilled in client, personnel and vendor relations and negotiations.

Creator of marketing strategies and campaigns; analyst of ROI and social

media traffic.

Accustomed to performing in deadline-driven environments within budget

requirements.

Team player with well-developed written and verbal communication abilities.

Exceptional collaborative and interpersonal skills.

INTERNET MARKETING (2005- Present)

Creator/Owner Naptop.com (Albuquerque, NM)

Implemented custom website; Web administrator

Creator of marketing materials and press releases ( MacWorld and USAirways

magazines)

Manufacturer/inventor of original laptop sleeve; supervised contractors.

Managed incentive programs; Oversaw on-site payment capabilities with

Paypal.

Negotiated with Chinese manufacturers for mass-volume production

opportunities.

Marketing Associate ReliosJewelry.com (Albuquerque, NM)

Keyword marketing campaign implementation and analysis

Website optimization using metrics tracking methods like Google Analytics.

Integration of social networking (Facebook); Creation of Ebay Store.

Key in planning market strategy and brand promotion.

CUSTOMER SERVICE/ HUMAN RESOURCES (2002-2005)

Customer Service Representative Commerce Bank(NJ)

Opened and managed new personal and business accounts; Guided loan

applicants

Resolved customer issues with accounts, ATMs and fees; Recommended products

and services.

Human Resources Team Leader Target Corp.(NJ)

Processed weekly payroll and created schedule for 200+ employees

Recruited, interviewed, trained and mentored top talent; Directly

supervised 7 employees

MEDIA PRODUCTION (1993-2002)

Producer 'The Story of Numbers' (educational film for

PBS)

Managed international film shoot (Australia)

Oversaw selection of local production personnel, casting agent, and

talent.

Hired composer and editor; Supervised post production (NY and LA)

Co-wrote screen adaptation of the book "The Story of Numbers".

Associate Producer McCann Erickson Worldwide (NY)

Produced TV, radio and test spots for national brands (Sprint, Perrier,

J&J, Lysol and Lowes)

Interviewed directors, cast actors and artists; Hired editors and composers

Scheduled and supervised casting and recording sessions; finalized

contracts

Estimated project costs and negotiated budgets

Assistant Producer Warwick Baker O'Neill (NY)

Produced national TV, radio and test spots (Panasonic, Fruit of the Loom,

French's Mustard)

Estimated project costs and negotiated budgets

Supervised casting and voice over recording sessions

Office Manager Alan Ett Music Group (Los Angeles)

Maintained client relations for boutique audio post-production house

Prepared and filed contracts; Wrote press releases

Associate Managing Editor The Daily Targum (Rutgers University's

newspaper)

Created page layouts using QuarkXpress; Wrote headlines and captions for

all stories and photos.

Intern Gordon Elliott Show

Assisted daily talk show production staff in research and selection of

guests

All Girl Productions (Bette Midler)

Reviewed and critiqued scripts for film production company.

EDUCATION

Rutgers University Bachelor of Arts, 1995

Journalism and Sociology double major

French minor

School of Visual Arts, 1998

Avid Video Editing

The Art Institute of Pittsburgh, 2003-2004

Courses in Interior Design

SKILLS

Mac and PC platforms. Software: Word,Excel, PowerPoint, Quickbooks, Adobe

Illustrator, Photoshop, Quark, FileMakerPro, Avid, FinalCut, FinalDraft,

ZenCart, PayPal

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