Customer Service Sales

Lauren Emmett

*** ****** ****** **. ********, Victoria, Australia 3810

abkpa2@r.postjobfree.com Mobile: +614********

Career Objective:

To become a valued and recognised member of a professional team, where I

can contribute, support team mates and develop my career within a reputable

organisation.

Skills/Experience:

> Highly committed and motivated individual

> Exceptional time management and organisational skills

> Excellent verbal and written communication skills

> Ability to work autonomously and within a team

> A "can do" attitude

> Sales - generating business through approaching customers face-to-

face, handing out marketing material. Selling packages, add - ons.

> Managing large groups of people (15-150)

> Good photographic knowledge

> Sound knowledge of exposure & lighting techniques

> Confident working with children

> Enjoy on-the-spot problem solving and dealing with spontaneous

situations

> Sound retail sales ability

> Strong customer service focus

> Handling customer complaints (requiring patience and tact)

> Punctual, reliable and always willing to work beyond expectations

Employment History:

Photographer/Customer service

Feb 2010 - Current - Full Time

Spargo Photography in conjunction with Photobarn and Electronics (Retail

store with Photography, Developing Services, Electronics, Framing,

Specialised photography, School and Debutante Photography, Sports

Photography).

Spargo Photography and Photobarn has been owned and run in Pakenham Main

St. for the past 25 years by the Spargo family. The family run business has

extensive experience in providing the local residents with professional

photographic services and down to earth customer service.

Responsibilities:

V Setting up visual merchandising for store

V Capturing Images

V School Group and Portrait Photography

V Debutante Photography

V Football Photography

V Passport Photos

V Engaging and directing young children

V Setting up and positioning people for photos

V Creative manipulation of photos

V Management of camera equipment

V Operating portable computers and printers

V Guiding customers through extensive choices of photo packages to

best suit their needs

V Achieving daily and weekly budgets

V Making appointments

V Cash handling

V Processing credit cards & EFTPOS transactions

V General upkeep of store appearance

V Unpacking Stock

V Replenishing Stock

V Answering Incoming Calls

V Cleaning - sweeping, dusting, vacuuming, mopping

V Following opening and closing store procedures

V Daily banking

Photographer/Customer service

Nov 06 - Current (Casual)

Scene to Believe (Santa photos, green screen zoo photos and events)

Scene to Believe are leaders in digital event photography. The company has

extensive experience in supplying both the corporate and retail markets

with superior entertainment Digital Photography solutions throughout the

World

Responsibilities:

V Setting up visual merchandising for store

V Capturing images

V Engaging and directing young children

V Setting up and positioning people for photos

V Creative manipulation of photos

V Management of camera equipment

V Operating portable computers and printers

V Guiding customers through extensive choices of photo packages to

best suit their needs

V Up - selling e.g. key rings, frames, snow globes

V Achieving daily and weekly budgets

V Cash handling

V Processing credit cards & EFTPOS transactions

V General upkeep of studio appearance

V Following opening and closing store procedures

V Daily banking

Retail Sales Assistant/Customer Service

Feb 09 - June 09

Brumby's Bakery

Resposibilities:

V Opening and Closing both shops

V Setting up shop windows with baked goods

V Cleaning - mopping, sweeping, cleaning ovens, glass, benches, wash

racks and trays etc

V Taking phone orders

V Banking and cashier

Group Photographer

Jan 07 - August 08

Advanced Photographers (school photography)

This is very busy role and requires patience, energy and the ability to

multi - task and control large numbers of people from different ages

cultures and backgrounds.

Responsibilities

V Working with primary aged and secondary school children

V Coordinating class's, year levels and sporting teams for group shots

V Giving clear and concise instructions

V Unloading and loading heavy and delicate equipment.

V Setting up camera equipment and stands

V Assisting parents in choosing and modifying photos

Retail Sales Assistant

March 06 - Nov 06

Canterbury (Rugby/Sports store)

Canterbury is a very well known sports store that carries rugby equipment

such as shoes, jerseys, shorts and bags, protective gear and training

equipment.

Responsibilities

V Answering the phone in a warm and friendly manner

V Product knowledge

V Greeting customers as they walk in the store

V Directing customers according to the product desired

V Being pro active in helping customers with sizing, options and ranges.

V Merchandising

V Keeping stock presentable and tidy

V Cleaning

Retail Sales Assistant

Sep 04- Jan 06

Strandbags (DFO - Moorabbin, Melbourne)

The Strandbags Group is one of Australia's largest and most successful

specialty retailers. Strandbags stores retail Handbags, Small Leathergoods,

Travelgoods, Business Cases and Backpacks and carry both internationally

renowned brands as well as long established and exclusive private label

ranges.

Responsibilities

V Customer service

V Sales

V Unpacking stock

V Replenishing stock

V Creating visual displays

V General tidying of the store

V Answering phones

Office Assistant

April 03- Aug04

Advanced Window Tinting

Advanced Window Tinting is a privately owned small business which provides

window tinting of cars, homes, buildings/offices and schools.

Responsibilities

V Answering incoming calls

V Writing up invoices

V Entering invoices into system

V Typing up quotes

V Faxing, photocopying and general admin duties

V Washing cars

V Picking up and delivering client cars

Stable Hand

May/June 99 - Jan 02

I worked privately for a family friend, Milton Collins, and Accountant, who

owned and competed 2 horses, my job was to get them ready each morning for

him to ride, tack them up ready to go, have the next waiting when he got

back with the first horse, and general maintenance of the stables and barn

and horses gear etc.

Responsibilities

V tacking and untacking 2 horses to be ridden before 8am Mon-Fri

V sweeping and cleaning, maintaining the barn

V mucking out stables

V cleaning gear

V occasionally rode also

V washing horse float

Selling Asparagus at Markets

Random weekends 99

Working with a family friend selling their asparagus products, dips, and

sauces etc

Responsibilities

V customer service

V maintaining display

V replenishing stock

V replenishing taste testers

V cash handling

Education

2003 - 2005 Diploma of Advanced Photography (full -time) at

Photography Studies College - Majored in

Commercial Photography

First Year:

Black and White film and darkroom photo

processing, art history, lighting, digital

photographing technique and manipulation using

Photoshop, studio lighting, alternative

photographic techniques developing and

manipulating film.

Second Year:

Black and white film and darkroom photo

processing 2, lighting 2, digital 2, studio

lighting 2 etc.

Third Year:

Commercial Photography Major

1997 - 2002 Successfully completed VCE at Beaconhills

Christian College

Subject studied:

English

Media

Geography

Chemistry

Biology

General Maths

Referees:

Sabrina Rubini - +614**-***-*** Kylie Ernholm - +614********

Victorian Manager

Scene To Believe Manager

Strandbags

Marlene Jones - 041*******

Brumby's Bakery Owner/Boss at

Pakenham Lakeside and Heritage

Springs

I have also done some work laying tiles for houses, a small bit of

surveying and general 'handyman' projects.

Contact this candidate