Supply Chain Process Improvement

Edward O'Brien

abkp9u@r.postjobfree.com **** Sterling Avenue, Allen Park, MI 48101 (734) 341-

1155

LOGISTICS & SUPPLY CHAIN PROFESSIONAL OPERATIONS PROCESS IMPROVEMENT

. Analytical, process- and detail driven, strong skills in research and

analysis of supply chain issues; fast, focused, and accurate data entry

and documentation, ensuring strict adherence to policies and procedures.

. A leader by example with respectful, flexible communication style, strong

consultation, listening, and consensus-building skills, ensuring positive

results with colleagues, customers, and vendors.

. Organized, energetic, industrious, and productive, delivering a quality

work product through strong prioritization and multi-tasking in

demanding, deadline-driven environments.

. Proactive problem solver with excellent troubleshooting, taking

initiative and going the extra mile to ensure customer satisfaction. Able

to rapidly learn and applied subject matter expertise.

. Computer skills: Knowledge of SAP R/3 APO, Microsoft Dynamics GP,

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Access and

SQL databases (setup, data entry, queries), HTML, and Internet research.

. Recognized by managers and peers as a results-driven, accountable key

contributor who models integrity, teamwork, and a determination to exceed

performance objectives.

EXPERIENCE

Chrysler LLC, Centerline, MI

1/1999 - 12/2009

Team Lead & Facilitator, Lean Process Improvement Initiatives

Promoted to lead all Lean Process Improvement Initiatives for the Mopar

Division, contributing to streamlining, standardizing, and improving

quality and productivity of 19 N.A. warehouse operations.

. Analyze, improve, and implement improvements to core business processes

and provide coaching and training for union officials, team leaders, and

corporate management in a largely organized labor environment.

Implemented coaching and recognition programs.

. Lead reorganization of warehouse layout by order type and labor codes,

improving productivity by 15-20% and reducing errors from 3 errors per

thousand transactions to 1 error per thousand transactions.

. Author technical work instructions for new business processes and

systems. Develop metrics and tracking tools, selection guides and

criteria, pre- and post-training exams.

. Guide team leaders in utilization of problem solving boards to ensure

timely development and implementation of corrective actions and

escalation processes.

. Support workforce allocation initiatives, analyzing small team structures

and rotation plans designed to optimize resources and productivity

throughout the warehouse to meet fluctuating work requirements.

. Recognized by senior leadership for achieving all goals for quality and

productivity.

Back Order Release Coordinator Export Specialist Inventory Specialist

Supported national distribution efforts of the Mopar Parts and Service

division. Researched, identified, and tracked back-orders for automotive

parts to be shipped to dealers and after- market parts distributors in

Canada and Mexico.

. Tracked and traced international and domestic cargo. Ensured accurate

entry of billing, event information, and dispatch freight. Ensured

compliance to international shipping and exportation regulations,

including appropriate identification of hazardous materials.

. Contributed process improvement suggestions; provided training and

leadership for new hires. Earned numerous corporate recognitions for

attendance and performance.

EDUCATION & AFFILIATIONS

Eastern Michigan University, Ypsilanti, MI

MBA, Specialization in Supply Chain Management (June 2010)

Bachelor of Science, Applied Technology (April 2005)

Institute FOR Supply Management (ISM) member

ASSOCIATION FOR OPERATIONS MANAGEMENT (APICS) member

COUNCIL OF SUPPLY CHAIN MANAGEMENT PROFESSIONALS (CSCMP) member

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