Network Manager

Tavario L. Carlisle

**** ** ***** **** ******, AL 35226 .Phone: 205-***-****. Email:

*********@*****.***-****.***

Objective

To secure a challenging Information Assurance and Technology career within

a business that will allow me to apply my professional and educational

skills in accordance with the organization's overall needs and goals.

Summary of Qualifications

. Operating Systems & Applications

-Windows XP -Microsoft Office -Server

Administrative Tools -Windows 2000 -Internet Explorer

-Active Directory

-Windows NT -Backup & Recovery -Various Network

Applications

-Windows Server 2003 -System Security Tools -Remote

Desktop Applications

. Network Components & Configuration

-Performing client configurations

-Planning, configuring, and installing Server 2003 network

infrastructures

-Support server-based network connections using TCP/IP transport

protocols

-Understanding of Group Policies, Security Templates, and

Organizational Units

-Expanding knowledge of securing network infrastructures and

communications

-Experience configuring Cisco routers and switches

-Implementing and securing wireless networks

. Helpdesk/Desktop Support

-Provide first line technical support to application users

-Resolve telephone requests involving email problems and application

related issues in a client server environment

-Perform troubleshooting for access related issues as required

-Ability to pinpoint unusual problems from user's descriptions

-Capability to assist user in remediation efforts without use of

visual aids or remote software

-Capacity to identify and escalate technical issues to appropriate

resources for completion

Education

ITT Technical Institute, Bessemer, AL, Bachelor of Science-Information

Systems Security, 3/2009

ITT Technical Institute, Bessemer, AL, Associate of Applied Science-

Computer Network Systems, 3/2007

Jefferson State Community College, Birmingham, AL, Child Development

Associate Credential,

5/2002

*Seeking Security+ Certification

Employment History

Lead Technician, JP Morgan Chase Bank/Insight IT Staffing Assign, Chula

Vista, CA 10/2009-11/2009

-Supervised a team of four IT Specialist with the integration and

conversion of financial software and banking hardware/equipment at

local branches

- Installed and configured banker computers, network printers and

cash dispensers as appropriate

- Worked with the Branch Manager to assess and solve all IT

infrastructure related issues

- Maintained accurate records of all maintenance, inventory, and

security measures

related to the company's data network

-Kept all documentation updated and routed to appropriate personnel

throughout the duration of the project

Training Assistant, JP Morgan Chase Bank/Insight Staffing Assign, San

Diego, CA 10/2009-11/2009

-Assisted with the registration process of technicians,

signing-in, passing out forms and paperwork

- Aided with training sessions by answering questions, participating

in demos, etc.

- Graded tests and input scores into a database, and facilitated

general assignments as needed.

Network Installer, Hilton Garden Inn/Insight IT Staffing Assign, Oxford,

AL 08/2009-08/2009

-All workstations, monitors, and local/network print devices

installed and properly functioning

-Installed and configured network switch, ensuring network

connectivity

-Verified connectivity to the internet without landing page /

authentication on all workstations

-Vendor supplied print devices correctly installed and configured

Helpdesk Analyst, JP Morgan Chase Bank/Insight IT Staffing Assign,

Columbus, OH 07/2009-08/2009

- Assisted out of state employees in a major financial software and

hardware network conversion

- Managed four field teams remotely, while ensuring appropriate

banking hardware and financial network changes were executed and

documented successfully within deadline

- Additional tasks included assisting Tier 2 Banking Center Helpdesk

with support calls, troubleshooting and identifying hardware and

software issues outside of project scope

Tier 2 Helpdesk Associate, TeleTech, Fairfield, AL

02/2003-04/2004

- Provided technical support for a major internet service provider via

telephone, 40-50 calls a day

- Attained a high first call closure rate by using remote software

tools to troubleshoot and resolve desktop and network problems

-Created, resolved, and closed trouble tickets while properly

documenting caller issues and remedy efforts

References Available upon Request

Contact this candidate