Customer Service Sales

Brenda Cox-Boone

**** ****** *****

Jamestown NC 27282

Email: abkp6x@r.postjobfree.com

Phone: 336-***-****

EXPERIENCE

American Express Company Greensboro, NC

Account Supervisor-Service Recovery Team

2005-2009

Lead Supervisor with task of coaching and motivating credit analyst to

successfully drive positive results while maximizing their performance

potential.

Descalated matters pertaining to card member's accounts through

negotiations, including making sound credit and risk decisions to ensure

the company's profitability while maintaining positive valued business

relationships.

Accurate and timely completion of weekly and monthly credit performance and

compliance reports of peers.

Serve as a member on various focus groups/forums with Risk Headquarters to

identify trends; recommend, help develop and execute strategies to produce

positive business results.

Consistently performed in top ten percentile of departmental goals and top

ten percentile of company's annual performance metrics. Recipient of

numerous awards, incentives and letters of recognition.

American Express Company Greensboro, NC

Credit Analyst-Small Business Specialty

2002-2005

Utilized data from risk strategies to decision American Express accounts to

safe-guard company assets by restricting or extending spending to card

members based on my analysis of complex risk models.

Prevented and minimize credit losses through negotiating terms of repayment

of delinquent funds with card members while maintaining positive view of

the company's brand.

Worked within a team environment to meet and exceed aggressive departmental

goals.

American Express Company Greensboro, NC

Customer Care Professional I and II

1998-2002

Provided outstanding customer service support to card members, including

account balance transfer requests, merchant charge dispute case set ups,

emergency cash access and promotional award points inquiries.

Customer focused sales of American Express products and services.

Member on various pilot teams for database software enhancements.

Best Choice Center Winston-Salem, NC

Educator

1994-1998

Worked as a education liaison for schools and parents of high and middle

school students.

Motivated academic and behavioral progress, self esteem and life skills

building of students through innovative hands-on instruction.

Roscoe Griffin Durham, NC

Sales Manager-Retail

1992-1994

Managed the daily operation of the retail store including increasing

projected sales figures, customer service, promotional activities,

merchandising, floor plan set-ups, inventory control, daily sales reports

and bank deposits.

Recruited, hired and supervised a team of 8-10 employees.

EDUCATION

Bachelors of Arts

1998

Sociology/Psychology GPA: 3.42

Winston-Salem State University, Winston-Salem, NC

References available upon request

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