Manager Customer Service
Resume:
Kelly E. Doega
Youngsville, LA 70592
Mobile: 337-***-****
SEASONED TECHNICAL SUPPORT DIRECTOR/OFFICE MANAGER
Intimate understanding of people and psychological/emotional requirements to perform
at peak levels.
Personable nature, strong work ethic, and dedicated to team success.
Able to prioritize and finish many urgent projects at once.
Willing to learn new and challenging assignments.
Proficient in Windows 2000, XP, vista, 7, MS Suites, email, Mysis, ADP, Deal Master,
internet, various technical and software related items; Quick study.
Education: University of Louisiana at Lafayette, Graduated 2004
B.S. – Major: Criminal Justice; Double Minor: English and Psychology (Deans List)
Experience:
CUSTOMER SUPPORT MANAGER FOR RAPID RETAIL SOLUTIONS (08/10-Present)
The purpose of this position is to receive all incoming support correspondence from clients and
make sure that all support requests are entered into our internal Tiger Paw system, assigned to
the correct team member, and given a timeline and a priority level for completion. This position is
also responsible for triaging the client requests as they come in as well as collection/ renewal of
support fees and all follow up with all clients. ***Looking for educational and financial
advancement***
TECHNICAL CUSTOMER SUPPORT DIRECTOR FOR iMED SOFTWARE CORPORATION
(11/08-Present)
The purpose of this position is to receive all incoming support correspondence from clients and
make sure that all support requests are entered into our internal intranet system, assigned to the
correct team member, and given a timeline and a priority level for completion. This position is
also responsible for triaging the client requests as they come in as well as minor troubleshooting
and all follow up with clients. I have taken this position to the next level by managing to resolve
60% of all incoming support requests. Some of our common requests are Virus removal, wireless
troubleshooting, upgrading software, installing software, printing issues, diagnosing file replication
issues, etc. ***Looking for educational and financial advancement***
OFFICE MANAGER/PARALEGAL (TEMP) FOR BRYSON LAW FIRM, L.L.C. (4/08-7/08)
Engaged in in-depth conversations, research and analysis with clients, in order to get a full
understanding of their financial history, and habits in order to suggest the best possible resolution
to their tax problems. ***Helped the business get caught up, thus eliminating my position. ***
OFFICE MANAGER/HUMAN RESOURCES MANAGER FOR CERTAPRO PAINTERS OF
ACADIANA (4/07-03/08)
Maintained all office and operational functions of the business. Set and confirmed estimate
appointments, answered customer inquiries, placed follow-up calls with customer during and after
their project(s), conducted pre-screenings and interviewed potential employees, performed
background and credit checks on potential employees. Gathered and completed all new hire
paperwork, tracked and researched all payable hours for payroll, informed all employees about
their next projects, stopped by job sites periodically to make sure things were running smoothly,
gathered materials for job sites. *** Company downsized***
SOFTWARE INSTRUCTOR FOR NEW HORIZONS (02/07-04/07)
Instructed a class for up to 15 adult students. The curriculum(s) being taught were the Microsoft
suites software including: Word, Outlook, Excel, and Power Point. Ensured all students were
better educated with technology, so that they would be more productive in their work place.
***Instructor returned from medical leave***
BUSINESS DEVELOPMENT MANAGER FOR MOSS MOTORS (07/06-12/06)
Evaluated all departments within Mercedes Benz and implement positive changes using
customer service. Managed staff of 30 and evaluated each department regularly. Based on my
evaluation a report would be written and given to each department head and the company
president. Tracked performance indicators to see if changes were being made in each
department. Information gathered was sent to manufacturer for evaluation. Attended weekly
sales meetings, trained employees on new software and coached them on improving sales.
***Bought car from other dealership and was released ***
DATA PROCESSOR FOR LAFAYETTE HEALTH VENTURES (07/05- 07/06)
Processed medical insurance refunds, medical insurance denials, and researched medical
insurance outstanding claims. ***Career advancement***
CUSTOMER SERVICE ASSOCIATE (part time concurrent with internship below) for
CIRCUIT CITY (02/04-07/05)
INTERNSHIP for Pretrial Monitoring (08/04-11/04)
Contact this candidate