Manager Customer Service
Resume:
BRIAN CASEY
Aiken SC *****
E-mail: abkp5m@r.postjobfree.com
______________________________________________________________________
CAREER OBJECTIVE:
To work in a vocation where I can utilize the knowledge I have acquired
through my education and experience.
EDUCATION:
VILLANOVA UNIVERSITY, Villanova, PA
Masters Certificate in Applied Project Management
UNIVERSITY OF TENNESSEE, Chattanooga, TN
Bachelors of Science Degree in Sociology
G.P.A.: 3.33/4.0 scale
AUGUSTA STATE UNIVERSITY, Augusta, GA
Associate of Applied Science in Criminal Justice
G.P.A.: 3.23/4.0 scale
WORK EXPERIENCE:
LABOR FINDERS, Augusta, GA
Branch Manager, January 2010-Present
Over-see all aspects of business, including the following responsibilities:
. Selling temporary staffing services to local businesses
. P&L
. Hiring and firing laborers and office employees
. Dispatching employees to work-sites
. Payroll
. Billing & Collections
. Prospecting new business
ROUTE-RUNNER DISTRIBUTION, LLC, Hilton Head Island, SC
Owner, December 2005-June 2009
Over-see and manage all aspects of free-publication distribution business
operating in five markets including Savannah, Hilton Head, Beaufort,
Charleston, and Myrtle Beach. Responsibilities include the following:
. Hire, train, and manage market managers and field coordinators.
. Develop distribution zones and routes.
. Procure independent contract drivers to service distribution points
along specific routes.
. Audit routes to ensure quality control.
. Market and sell distribution services to local publishers.
. Bill for services rendered and collect money owed.
. Develop and maintain custom database of distribution locations for
each market.
. Communicate with customers to ensure satisfaction with service.
. Manage central and satellite warehouses, including forklift operation
and truck receiving.
. Over-see all other aspects of business, including budgeting and full
profit and loss responsibilities.
DISTRIBUTECH, Augusta GA
General Manager, March 2004-December 2005
Managed all aspects of distribution for 51 publications in 30 cities
throughout Georgia and South Carolina. Hired, trained, and managed field
coordinators. Selected and monitored the quality of contract labor.
Organized, negotiated, and developed new distribution locations as needed.
Monitored, audited, and maintained community and single placement rack
programs. Sold, renewed, serviced, billed, and collected accounts for all
pocket and service rentals. Prepared budget for market. Prepared weekly
and monthly business tracking reports. Managed warehouses in all markets.
PHOENIX CONSTRUCTION, Alexandria VA
Assistant Division Manager, March 2003-February 2004
Assisted in the management of five repipe-plumbing crews and six drywall
crews. Acquired plumbing permits and scheduled final county inspections.
Handled receivables and customer service issues. Managed inventory of
plumbing and drywall materials. Assisted division manager with various
miscellaneous tasks.
CAPITAL CLIPPING SERVICE, Washington DC
General Manager, September 2000-March 2003,
Supervised thirteen-member, three-department production staff. Marketed,
prospected, and sold media-
monitoring services to the public relations industry. Managed client
accounts.
EDWARD M. BARNETT & ASSOCIATES, D.D.S., Silver Spring MD
Office Manager, March 2000-Sept 2000
Trouble-shot, developed, and implemented policy to increase profitability
in a managed health care system. Supervised dentists, dental assistants,
and front office personnel. Managed production, billing, and collections.
Submitted claims to insurance companies. Marketed the practice. Insured
compliance with all government regulations.
PREMIER CAR RENTAL, Silver Spring MD
Regional Claims Specialist, August 1997-March 2000
Investigated, settled, and subrogated losses. Devised and implemented cost
containment programs to control the severity of losses. Counseled the area
field management team in their efforts to reduce company losses. Oversaw
the repair or salvage of wrecked or damaged rental vehicles. Represented
the company in litigation against renters. Recovered stolen, converted, and
impounded vehicles.
ADDITIONAL INFORMATION:
Successfully completed the Insurance Institute of America's "Introduction
to Property and Liability Insurance Course."
Certified as a Quality Technician by the American Society of Quality
Control.
Trained in "Hazardous Materials and Site Investigations" (24 hrs.) and
hazardous waste storage and disposal law compliance.
Dean's list student at both colleges attended.
Member of two national collegiate honor societies.
Recipient of college athletic scholarship.
Typing speed of 65 words per minute, at 100% accuracy (internet tested)
Member of the United States Tennis Association
Member of the Beaufort Tennis Association
USTA League Tennis Team Player
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