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Customer Service Design

Location:
Augusta, GA, 30907
Posted:
September 24, 2010

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Resume:

Kimberly Anne Kapourellos

**** ******** **** #*** *******, GA 30907Phone: 210-***-****

E-mail: abkp4f@r.postjobfree.com

Objective:

Seeking a position as a photographer within a reputed organization where I

can use my creative skills and experience for companies profitability.

SUMMARY OF QUALIFICATIONS:

Proficient in Photoshop CS4, and knowledge of Illustrator and InDesign.

Exceptional knowledge of digital photography, and studio photography.

Strong organizational skills and communication skills.

Excellent interpersonal Skills and customer service skills.

Skill in archiving photos on a computer and server.

Skill in photo shoots as a photographer in a studio setting, and group

settings.

Education:

Anne Arundel Community College - Photography Certificate Aug 2010 - Present

Master of Science in Information Technology -

Information Systems Assurance Specialization- Nov 2009 - Present

Sessions College for Professional Design-

Graphic Design Professional Certificate - Nov 2009 - Present

Bachelor of Arts in Computer Studies

University of Maryland University College - May 2009

Associates of Arts in Japanese Studies

University of Maryland University College - 30 Aug 2008

Certificate in Project Management for Information Technology Professionals

University of Maryland University College - 30 May 2009

Certificate in Japanese Studies

University of Maryland University College - 30 May 2007

Certificate in Computer Studies

University of Maryland University College - 30 May 2007

Volunteer Work

UMUC Computer Lab -2008-2010 Experienced in Air Force Professional Military

Education (PME), DANTES Testing, Air Force Institute for Advance

Distributive Learning (AFIADL) Career Development Course (CDC) Testing,

ACT, SAT, CLEP, DSST, Excelsior, GRE, Professional certification exams. 6

months experience with military testing programs.

University Of Maryland University College Asia- 2003-2010 Experienced in

registering students, and helped them find a degree plan. Cataloged a lot

of paperwork and organized books upon arrival. Made Flyers advertising the

classes and what was going on for the term.

EMPLOYMENT HISTORY:

Education Office Test Administrator May 2009 - Mar 2010.

Compiled and prepared testing materials for over 500 Students per term.

Successfully uploaded over 500 college exams and Military Exams per term.

Maintained a network of thirty workstations and four networked printers.

Responsible for successfully uploading 400 exams per term. Handled

appointment schedules, prioritized and organized daily tasks in multiple

areas. Ensured accurate and timely completion of all tasks.

Monitored class testing schedule and filled testing seats for over 200

courses for eight unique colleges. Provided customer service to walk-in

visits and telephone inquiries, to include requests for information as to

the schedule of tests being conducted. Assisted with managing training

programs by helping administer student registration, verifying and

transferring student academic grades and preparing various student rosters.

Managed lab to operate at maximum proficiency.

Administered and Proctored Exams with the knowledge of regulations,

procedures and other program guidelines for the following tests: CLEP

Exams, ACT, SAT, Excelsior, GRE Subject, GED, Praxis Exams, MAPP test DSST

(Dantes) Exams, All Air Force Institute for Advanced Distribution Learning

(AFIADL) Course examinations, Course 12, Course 14, AWC, ACSC, SOS, CDC,

and Computer Based Test (CBT) Accuplacer Exams, Defense Language Aptitude

Test (D-Lab), Distance Education Exams (Paper based/ Computer Based),

Certified CLEP Administrator. Certified DSST (Dantes) & Defense Language

Aptitude Battery (D-Lab) Administrator. Proficiently used computer programs

such as AFIADL, Access, and Excel to maintain and update student data.

Responsible for updating academic records with AFIADL. Maintained user

account management according to policies. Responsible for inventory and

delegation of resources. Proficient with Microsoft Office. Effectively

communicated testing regulations and guidelines both orally and written.

Key Accomplishments:

Hand-picked as lead Testing Technician to oversee all collegiate and

military testing for Misawa Education Center. Assisted in Community College

of The Air Force (CCAF) graduation with processing of diplomas and

certificates for graduates. Masterfully trained four Testing Technicians to

proficiently administer over ten different tests. Revamped and updated the

units previously outdated filing system and organized the inventory of test

to provide increased accountability of testing materials. Successfully

utilized remote desktop administration to upload and administer tests

remotely. Verified and transferred student test scores in national level

testing database. Managed test takers correspondence in accordance with

established college and Air Force training procedures.

Arts & Crafts Graphics and Frame Mar 2008 - Sept 2008.

Produced visual solutions to the communication needs of clients, used a mix

of creative skills and commercial awareness. Met clients to discuss their

needs in what they needed to create; developed and design briefs by

gathering information and data to clarify design issues. Taught Framing

class and how to take and frame your best photograph. Used a wide range of

media, including photography and computer aided design; contributed ideas

and design artwork to the customers' satisfaction keeping abreast of

developments in IT, particularly design programs. Worked well with my team,

copywriters, photographers, other designers, account executives, website

designers and marketing specialists; working with tight deadlines.

AAFES Main Exchange Nov 2005- Dec 2006. Visual Merchandiser/ Graphic

Design.

Supervised Employees with designing displays throughout the AAFES

facilities. Photographed Special Events, Shows, parties, pets.

Created promotional ads, flyers, bulletins utilizing Adobe CS4 programs

Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Premiere Pro, Adobe

Flash Player, Lightroom 3, Corel Drawing.

Designed the store according to seasonal changes, design displays.

Organized events such as the Holliday Christmas Party, Asian Pacific

Heritage month, Black History month, all of the Seasons events.

Actively trained sales associates on proper visual displays. Maintained

all other AAFES locations such as Furniture Mart, Burger King, Popeye,

Bake N Take, Gas Stations promotional ads, displays, and flyers.[pic]



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