Customer Service Administrative Assistant
Resume:
Heather Carey
Burbank, CA
abkp4b@r.postjobfree.com
CAREER OBJECTIVE:
• To contribute my unique out of the box mentality, sincere passion for people, permanent optimism, and strong,
energetic work ethic.
PERSONAL ATTRIBUTES:
Overview
• Results-oriented and passionate team player. Motivates all employees to revolve around the idea of endless
possibilities, resulting in strong team management skills.
Communications
• Outstanding interpersonal skills. Proven ability to effectively communicate and maintain positive and continuous
rapport with co-workers, business contacts, and customers.
Problem Solving and Decision Making
• Determined to solve all problems immediately by viewing each outcome from several different angles in order to
gain a better understanding and create a successful result. Skilled in analyzing and interpreting information
thoroughly and applying good judgment in making decisions consistent with organizational goals and priorities.
Planning
• Successful in working towards company goals, performing multi-task jobs, and managing priorities ahead of
time.
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EDUCATION AND TRAINING:
• Classes and Training: Journalism, Art, International Business, Business Management, Marketing, Retail
Marketing, Interpersonal Communications, Psychology, Political Science, History, Geology, Ski Instructing.
• Computer skills: Computer literate, Excel, Word, Windows XP, Mac OS, Microsoft Publisher, Microsoft
Outlook, Microsoft, PowerPoint, Internet, Photoshop, Custom design Myspace Web pages.
PROFESSIONAL EXPERIENCE:
Executive Administrative Assistant
Mammoth Mountains Resort, Mammoth Lakes, Mono, CA. 2/09 – 5/09
• Assistant to Chief Officer of Marketing.
• Liaison between Mammoth Mountain and sponsors (ie. Roxy, Quicksilver, Red Bull.) S uccessfully managing
several projects at once.
• Event coordinating- Create and manage calendars by noting important dates and posting them in each cubical for
office awareness ensuring that schedules are kept and deadlines met on time . Sent e-mails and created flyers to
remind employees of the important upcoming dates and meetings.
• Organize department meetings.
• Travel and lodging arrangements – Coordinate flights and car rentals as soon as assigned.
• Expense reports-Calculated weekly expenditures.
• Meeting the needs of team members to make each day as easy and enjoyable as possible.
• Proposed and launched the idea to make an office planner for all employees to view the upcoming work
schedules of fellow co-workers resulting in a stress free, more organized environment.
Ski Instructor
Mammoth Mountain Resort, Mammoth Lakes, Mono, CA. 2/09 – 3/09
• Shared knowledge of skiing with those who are considered beginners.
• Created a fun and energy filled environment by sharing positivity and patience throughout the day.
Administrative Assistant
Passport International Entertainment, North Hollywood, CA. 11/07 – 9/08
• Assistant to Controller/Assistant Controller/Unit Production Manager Assistant .
• Assisted Controller with a variety of functions including A/P, A/R, bank reconciliation, payroll, credit card
receipts/statements.
• Coordinated press kits/promotional materials for clients.
• Coordinated talent arrival by setting up green room, arranging dates and times of interviews.
• Updated and distributed call sheets.
• Assist and relieved receptionist with multi-phone lines creating a light and stress free environment.
• Provided a calm yet exciting atmosphere for staff and guests.
Retail/Model/Sales Assistant
Abercrombie & Fitch, Glendale, CA. 9/06 – 3/07
•Provided patient and cheerful customer service.
•Handled money while assisting customers with purchases and exchanges.
Administrative Assistant
93.5FM KDAY, Magic Broadcasting, LLC, Los Angeles, CA. 9/04 – 9/07
• Assistant to Marketing Director/Business Manager/Sales Manager/Promotions Director/Traffic Director.
• Payables: Responsible for mailing $700K monthly invoices.
• Receivables: Processed monthly deposits.
• Coordinated all press kits/promotional materials to clients.
• Coordinating staff and client events.
• Greeted talent and other guests with a warm and inviting tone with the goal to make sure every guest was far
beyond satisfied.
Administrative Assistant
Giddens Electric, Inc., Burbank, CA. 11/00 – 9/04
• Assisted Office Manager with a variety of functions including A/P, A/R, bank reconciliation, payroll, certified
payroll, weekly graphs, spreadsheets, and job costing.
• Implemented employee handbook.
• Verified eligibility for employment.
• Scheduled and executed customer service work for over 400+ projects per year.
• Customer Service for over 700+ projects per year.
PERSONAL DATA:
• Cheer Team- Presented with the “Coaches Award,” as well as, “Best Attitude,” “Most Enthusiastic,” and “Most
Inspirational.”– 2005, 2006
• Women In Training – YMCA Volunteer program. Mentor young girls and pose as inspiration to them. - 2009
• Student Council also known as ASB – Class representative. Gathered input from fellow classmates to create a
more enjoyable school experience for all students and teachers. 2005-2006
• Orchestra – Leader of second violin section. 2002-2007
• Counselor for YMCA – Camp Fox 2008, 2009, 2010
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