Customer Service Sales
Resume:
KATHY J. BUTLER
Greencastle, IN 46135
abkp41@r.postjobfree.com
OBJECTIVE: Human Resources Assistant Position
EDUCATION:
INDIANA WESLEYAN UNIVERSITY, Marion, IN
Master in Business Administration, 2001
JOHNSON BIBLE COLLEGE, Knoxville, TN
Bachelor of Science degree, 1994
EXPERIENCE:
HUMAN RESOURCES SKILLS
?Recruited and trained staff, responsible for accounts receivable
department
?Handled counseling issues within accounts receivable department
?Familiar with utilizing computer software such as Microsoft Office,
ACT, and BPCS
?Created and conducted survey to determine marketing plan of criminal
justice degree program
?Coded and answered questions about coding for accounts payables
CUSTOMER SERVICE SKILLS
?1 years as a customer service representative in a call center
?Further face-to-face customer service experience as an Account
Executive
?Achieved key account, vendor and customer satisfaction through
listening skills and
troubleshooting
?Efficiently handled customer service issues for Brightpoint,
Nexigent, and other large accounts
COMPUTER SKILLS
?Adept in Microsoft Office
?Utilized ACT and BPCS
?Skilled in Adobe Pagemaker
?Navigates the Internet well
?Quickly learns new computer software
WRITTEN SKILLS
?Co-wrote Career Services manual for educational publisher
?Acquired provisional patent and applied for utility patent for
blended learning program
?Edited, proofread, and rewrote business law tutorial
?Composed feature stories and articles as newspaper reporter
VERBAL SKILLS
?Gave effective sales presentations over the phone and in person
?Handled collections with top 32 supermarket chains that generated
75% of business
?Answered questions from employees about accounts payable coding
?Conducted interviews with local celebrities and investigated current
events as a newspaper
Reporter
DETAIL ORIENTED
?Proofread articles as well as assisted editor with final assembly of
newspaper
?Placed all advertising to generate sales for educational publisher
?Compared the strengths and weaknesses of company's product to that of
its competitors
SELF STARTER
?Created marketing product that set the company apart from all
competitors for only $3.75 per
Manual
?Proficient in prospecting, cold calling, and telemarketing to
acquire new customers
?Coordinated collections for retail bakeries and supermarket chains
for all U.S. and Canadian
accounts, with annual sales of $15 million
WORK HISTORY:
?DISTANCE LEARNING SYSTEMS INDIANA, INC., Greenwood, IN (2001-2006)
Program Administrator to Marketing Specialist
?VOICESTREAM WIRELESS, INC., Indianapolis, IN (2000-2001)
Business Account Executive
(Bought out by T-Mobile)
?CATALOG SALES DIVISION, INC., Greenwood, IN (1995-2000)
(Division of Maplehurst Bakeries, Inc.)
Customer Service Representative to Accounting Assistant
?THE PROGRESS EXAMINER, Orleans, IN (1994-1995)
Newspaper Reporter
AWARD:
?Winner of January 2003 "Outstanding Achievement" Award at
DLSI, Inc.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate