Customer Service Sales

Rebecca Jackson

**** ******** *****

Colorado Springs, CO

Phone: 719-***-****

*******.******@*****.***

OBJECTIVE

To expand my work experience with a progressive company

that offers opportunities for growth and advancement.

QUALIFICATIONS

Extensive customer service and sales experience.

Excellent leadership skills

Advanced in Microsoft Word, Excel, and Power Point

EDUCATION:

2002. High School Diploma, Doherty High School

2002-2005 Associates in Arts Degree, Pikes Peak Community College

2004-2005 National Deans List Recognition

2005-2006 Bachelors Degree in Progress, CSU Pueblo

EMPLOYMENT

2006-Current T-Mobile, Retail Sales Associate, Tier 2 Technical

Support Representative

. Successfully executed retail sales and advanced customer

service duties which include right fitting customers into

rate plans, services and handsets.

. Effectively managed multiple tasks while exceeding and

maintaining expectations in an ever-changing industry.

. Tackling new obstacles and objectives.

. Provided thorough troubleshooting for services and devices

2005-2006 Building Supervisor, Auxiliary Services, CSU, Pueblo

. Provided excellent customer service to student events,

clients during events, as well as visitors in the building.

. Managed the On-Campus Student Center with organization and

professionalism.

. Responsible for maintaining a safe, drug, and alcohol free

environment for the students.

2005. Full Time Student, Pikes Peak Community College

2003. Customer Service/Sales Representative, Checks Unlimited

. Provided top notch customer service assistance to customers

from all over the country in ordering personal checks in

call center environment.

. By building strong rapport and customer relationships,

promoted buying in quantity.

. Received certificate for 100% accuracy in April and

May 2003.

2001-2002 Customer Service Representative, Walter Drake

. Placed orders for various products and services in a

call center environment.

. Delivered courteous customer service and expanded

customer growth.

. Top sales in the market for a total of 6 months.

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