Customer Service Training

Zachary B. Wentz

****.*****@*****.*** ~ **** Beech Street ~ Gering, NE 69341 ~ (402) 432-

2696

DESIRED POSITION

Seeking a position in the banking industry related to one of the following

fields: consumer regulatory compliance, commercial or agricultural credit

analysis, or training.

EDUCATION

University of Nebraska - Lincoln Cumulative GPA:

3.94/4.00

Bachelor of Science in Business Administration Graduation

Date: December 2007

Major: Finance

EMPLOYMENT

Platte Valley Financial Service Company - Scottsbluff, NE October

2008 to Present

Credit Analyst I

. Implement bank's credit rating policy for the entire three-bank

holding company

. Analyze and rate the financial quality of agricultural and commercial

loan files

. Document analysis with financial spread and written analysis

. Participate in loan approval committee meetings

Compliance Officer Promoted in

December 2008

. Manage compliance program across all business units for $350M bank and

holding company

. Implement new policies and procedures for all consumer compliance

regulations

. Design and present effective training to ensure understanding and

compliance by bank staff

. Complete compliance reviews to test internal controls and provide

recommended changes

. Conduct annual risk assessment of consumer compliance program

. Maintain strong knowledge of compliance regulations through frequent

training

. Chair quarterly Compliance Committee meetings and report quarterly to

Board of Directors

Union Bank & Trust Company - Lincoln, NE February 2008 to

October 2008

Teller

. Provided excellent customer service with emphasis on professionalism

and attentiveness

. Demonstrated ability as a quick self learner

. Gained strong understanding of loss mitigation principles

LEADERSHIP EXPERIENCE

Club 20:20 Ministries - Scottsbluff, NE January 2005 to

September 2006

Founder & Program Director

. Launched successful summer outreach program for 200 youth

. Wrote detailed program proposal for presentation to school

administrators and church leaders

. Recruited, trained, motivated, and equipped volunteer staff of 20

. Provided vision, leadership, and delegation for committee team members

HONORS & AWARDS

. UNL Regents Scholarship Recipient

. Nebraska Executive Leadership Forum Participant

. Eagle Scout

COMPUTER SKILLS

. Proficient in Microsoft Office programs and various banking software

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