Customer Service Sales
Resume:
Profile of Kelley L. Sword
abkp2r@r.postjobfree.com
Results-driven management decision-maker, with more than 25 years of
watertight contributions in Operations Management, new business growth and
staff development, Known as a significant and motivational leader, with a
special capacity for building mutual and dynamic environments that
cultivate achievement of corporate and personal expansion and goals Areas
of strength include: Strategic Planning & Budgeting, Sales & Budget
Scrutiny, Procurement Manager, Hiring & Staffing Preservation, Sales &
Profits Escalation, Streamline Expenses, Project Management, New Business
Development, HR Generalist Responsibilities, TEAM Leadership & Customer
Relations (A MUST IN ANY BUSINESS) (MUST BE SAID!) Proficient working under
boundless supervision and exercises self-regulating judgment for great
company growth! (Are You Ready?)
Skills/Competencies/Qualifications:
V 25+ years accomplished in Plumbing, Waterworks, HVAC, Project
Management, Procurement Manager in Electrical/Piping in the
Commercial, Residential, Industrial/Oilfield and manufacturing arenas.
Skills that embrace being a Planner, Purveyor, Manager, People Person,
Project Manager, Estimator and Finance person.
V Hire, train, and evaluate employees to work efficiently with a high
sense of professionalism, urgency, and positive customer service
attitude, making customer service and satisfaction the highest
precedence.
V Manage operating cost, and operating ratios to perform at or better
than prior year and financial plan, as well as, monitor manufactured
goods supply, manage procurements as well as vendor negotiations,
reconcile all physical inventory adjustments and diminish slow moving
inventory.
V Present day-to-day leadership, coordination, and direction for the
management of contracts with customers.
V Provide oversight for the department that develops bid proposals and
assist in the efforts to secure contract bidding and negotiating.
V Govern order entry control and pricing policies unshakable with
Company guiding belief
V Direct logistics of shipping and delivery using company trucks and
cost proficient common carriers.
V Administer credit policy unfailing with division guidelines and assist
in collection of receivables in conjunction with sales and credit
departments. Coordinate with accounting to review and collect past-due
invoices.
V Direct, furnish and install sales programs for designated customers
and assist in training and auditing of program service level. In
conjunction with sales, plan and execute events to build customer
loyalty, sales volume, and attract new customers to profitably build
market-share.
V Receive and review client requirements, generate sales orders and
distribute necessities to all departments as required.
V Oversee all incoming and outgoing correspondence and work with sales
personnel to realize customer concerns and resolve as necessary.
V Provide status reports on orders to customers, as required.
V Set and maintain standards for good relations and communications with
customers, sales force, and with other employees.
V Review material status with purchasing department. Expedite as
required.
V Demonstrated ability to communicate with customers and project company
image to attract business.
V Negotiation and conflict management skills together with demonstrated
experience troubleshooting and problem-solving.
V Sturdy administrative skills and working knowledge at an advanced
level of computer skills in Word, Excel, PowerPoint, Access, AS400,
Eclipse and Trilogy systems. Good working knowledge in AutoCAD and
Solid works E-drawings programs.
Contact this candidate