Customer Service Administrative Assistant
Resume:
Jo-Ann M. Niedbalski
Jo-Ann M. Niedbalski
Fort Mitchell, AL 36856
***************@*****.***
Professional Profile
I have a solid background in interpersonal, customer service ethic, organizational, administrative work ethic, communication and comprehensive computer skills.
1. Excel in Customer Service / Hospitality
2. MS Office Suite (Word, Excel,, Access, Power Point, Outlook & Visio)
3. Print Shop & Photo Element
4. Knowledgeable in Windows and Apple Base Operating Systems
5. Proficient Internet Research
6. Five years in an executive administrative setting
7. High attention to detail and thoroughly organized
8. Able to develop productive & trustworthy relationships within an organization
9. Effective oral and written communications skills
10. Bi-Lingual: English/Spanish
11. Type 45-60 wpm
Experience
Administrative Coordinator, HR - Organizational Development & Training Department
Cooper University Hospital, Camden NJ
1. Provided proficient administrative support to the Vice President/Director and Administrator of Organizational Development & Training Department.
2. Responsible for executing Computer Enhancement Workshops, Supervisory Training Courses, Graduation Events, Department celebrations & Employee initiatives.
3. Managed the flow of information into the department, maintain project files, execute new initiatives, and perform all office duties along with keeping accurate up to date information in regards to budget.
4. I was the office coordinator and financial analyst for the department.
5. Heavily involved with Executives, VP’s, directors, Co-workers, Patients & Public
6. Development and maintenance of Database
7. Research data & generate reports: Access & Excel
8. Design Charts, Diagrams & Presentations: Visio, Excel & PowerPoint
9. Coordinated meetings, conferences, travel arrangements along with an administrative support offsite.
10. Independently develop expense reports to accurately track and account for expenditures.
11. I was responsible for highly confidential and time sensitive documents.
Administrative Assistant, Cardiovascular Disease Department
Cooper University Hospital, Camden NJ
1. Administrative Support to AVP and Division Head
2. Development and maintenance of Database
3. Research data & generate reports
4. Design Charts & Diagrams
5. Calendar, Ordering/Tracking, Payroll, Process Vouchers & Invoices
6. 7. 8. Continue on Next Page
Collectively 2003 to 2007
2006- 2007
2003 - 2006
Medical Research Coordinator, University of Pennsylvania/School of Medicine
Philadelphia, PA
1. Developed & Maintained databases
2. Solicit approvals in research study
3. Generate progress reports
4. Assist with survey review, development & production of screening instruments
5. Organize and maintain files
6. 2000-2003
Admissions Coordinator, Cittone/Lincoln Institute
Mt. Laurel NJ
1. Provided proficient administrative support to the Director of Admissions and several Admissions Representatives
2. Organized & tracked admission applications & generated report
3. Responsible for complete and thorough course admittance for prospective students
4. Generated weekly & monthly reports
5. Managed current and prospective student files, kept track of new leads
6. Maintain student database
1998-2000
Assistant Supervisor, PNC Bank
Westville NJ
1. Bank Associate (teller)
2. Managed staff of three tellers in absence of supervisor
3. Daily settlement
1996-1998
Education
Currently striving towards a degree in
Associates in Science in Business Administration
Columbia College, MO
Online
2009- Present
Certificate, Secretarial and Data Entry
Kane Business Institute,
Cherry Hill NJ
1995
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